Overall Ratings & Reviews Holiday Inn Express ST. ALBANS - M25, JCT.22 by IHG, an IHG Hotel

Lovely hotel with great breakfast which included soya and oat milk option. Staff very friendly and attentive. We will be back!!!!!

Using as a place to stay as going to Harry Potter world. Nice and easy to get to and faculties good. Room did not have bath but shower was very nice

Little mix up with our room when we first go here but staff were so quick to rectify and so apologetic. All the staff we encountered were friendly and helpful. Room was clean and plenty of towels. Lovely shower. Breakfast had plenty of choices and was delicious. Thank you we will be back

Very surprised, very clean , service good , rooms comfortable not very big but all you need for a pleasant stay , and would go back again and thats saying something from me 😊

Breakfast was lovely a little limited on choice but delicious. Room was very comfortable and warm, couldn't hear the main road even though we were right next to it. Evening meal was very disappointing, a few items unavailable even though we went as soon as it opened, food was obviously ready meals which were quite expensive for what you received.

Everything was good, Except the pillows. They were rock hard and lumpy and it’s the only one they offer. But otherwise the bed itself is comfy and the property is nice and clean.

Great

Great

Great location, comfortable room with a large shower. Easy free parking and the ‘free’ breakfast was very good. I’d definitely stay here again!!

Stayed one night as a pit-stop break. Room was clean. Nice breakfast included in the room rate, very pleased. Overall, great value-for-money stay. Would recommend.

Staff were really lovely, went above and beyond to get us checked in earlier, as we werent able to at the check in time. And there were no issues to get us a cot for our baby, when we needed it. The area is nice, but id say that its not walkable, unless you want to risk the round abouts. But i seriously couldnt fault our stay.

Clean and tidy with good breakfast.

The staff were friendly and everything was clean and to a high standard. The free hot breakfast was delicious.

very happy but service at breakfast could have been more friendly

The hotel is nicd, clean and quiet

The staff were very polite & knowledgeable

Excellent room which is clean. Great selection for breakfast.

The staff lacked smiles, but apart from that, the hotel was still pretty good. Breakfast was nice. Enough Car park space.

We had booked a certain room and were assured we could have that room, on arrival we were told the room was no longer available, we were given a room on the ground floor but it had a dreadful smell so moved to a room on the second floor, the room was nice but it looked out onto the motorway exit, constant traffic noise, breakfast is usually very good, but on this occasion it was poor, very poor. Seemed like no organisation, at no time could I get a complete cooked breakfast.

This is my 11th stay at this hotel. The staff is amazing, the rooms are clean, housekeeping is prompt and the breakfast is plentiful! It's my home away from home when I visit the UK! Definitely worth it!