尊敬的宾客:首先,The One 衷心感谢您抽出宝贵时间回复。对于您家人的入住体验未能达到预期,The One 深感抱歉。联系确认预订并保留房间是酒店的标准流程,以确保宾客的权益,尤其是在高峰时段。但是,出于安全考虑,我们完全尊重您不收取押金的决定。您入住时,房间已被预订,且当时正在维修空调,酒店主动提出免费升级房间以确保入住体验,但您不满意,不得不离开并同意更换到其他分店。在其他分店使用了几个小时后,您要求退房,因为房间不符合您的需求。虽然根据政策,这种情况可能会产生额外费用,但为了表达善意,我们仍然支持全额退款,并且 100% 免费。
再次,如果您的入住体验不完整并让您不满意,我们深表歉意。酒店始终感谢所有贡献,并将努力进一步提高服务质量,谢谢
尊敬的宾客:
首先,我们衷心感谢您抽出宝贵时间分享您的酒店体验。对于您的入住体验未能达到预期的完美,我们深感抱歉。
- 关于房间内烟味、物品遗留问题以及前台人员不当回应,我们深表歉意,并将认真检查、改进工作流程,并对员工进行处理技巧的再培训。至于周边区域正在维修造成的噪音,这超出了酒店的控制范围,但 The One 将尽力与区域经理沟通,尽量减少对客人的影响。
再次向您诚挚致歉,并期待未来如您再次光临,能为您提供更好的服务。谢谢。此致
Chăn ga gối cũ,Màu cháo lòng. 23h đến nhận phòng mà Mình ko thể nằm mà di chuyển qua 1 ks khác luôn. Phòng mình ở tầng 9, lên thang máy đến t8 phải đi bộ lên 1 tầng. Mình mất tiền với trải nghiệm tê
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Accommodation's Reply
03 Mar 2025
尊敬的宾客
感谢您分享您的入住体验反馈。得知您对本次入住的床品质量和房间状况不满意,The One 深感抱歉。您的反馈对我们改进服务质量至关重要。希望不久的将来,我们能够以最优质的服务迎接您的到来。希望您能理解并期待未来能有机会为您提供更好的服务。谢谢。
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E***a
休闲
8.2
/10
评论于 23几周前
Hotel quiet old but room is pretty big, staff are very helpful. Great location if you looking to stay around Asoke
2人们认为它很有帮助
Accommodation's Reply
26 Feb 2025
尊敬的先生/女士,我们诚挚感谢您选择The One Hotel作为您的下榻之所。您的宝贵反馈激励着我们不断提升服务,确保您的每一次入住都超越期望,拥有难忘而非凡的体验。此致
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TT
Tuấn T. L.
6.5
/10
评论于 31几周前
Quán gần ngay quán bar, 2h đếm mới tắt nhạc không ngủ được
5人们认为它很有帮助
Accommodation's Reply
17 Jul 2025
尊敬的宾客:感谢您分享您的入住体验。得知您对酒店的服务不满意,The One 深感抱歉。您的反馈对我们改进服务质量至关重要。希望不久的将来,我们能够以最优质的服务迎接您的到来。希望您能理解,并希望未来有机会为您提供更好的服务。谢谢。
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NH
Nguyen H. Q.
8.2
/10
评论于 32几周前
Phòng sạch sẽ tương đối phù hợp với túi tiền, rất đáng để lưu trú
This is a lovely apartment in a well-equipped building, just a short walk from many of Ho Chi Minh City's main attractions. The room was clean and comfortable, and the staff were incredibly helpful throughout our stay. Excellent value for money
1人们认为它很有帮助
Accommodation's Reply
14 Dec 2024
感谢您在胡志明市期间入住我们酒店。我们期待再次为您服务。此致
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G***t
8.5
/10
评论于 34几周前
Một không gian vừa đủ cho cá nhân trải nghiệm với khoảng cách rất gần chợ hay các khu vực trung tâm chỉ cần vài phút đi bộ. Ai thích không khí náo nhiệt vào buổi đêm ở SG thì rất nên trải nghiệm
Khách sạn rất bẩn hôi nhất tôi từng ở
Rất khác hình ảnh
2人们认为它很有帮助
Accommodation's Reply
11 Dec 2024
您好,很抱歉您在酒店度过了一段糟糕的时光。The One 希望收到您的宝贵意见,以便我们改进客房和系统,以便下次为您提供更优质的服务。感谢您的宝贵意见。
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RD
Rebecca D.
10.0
/10
评论于 35几周前
If you are looking for a clean and airy room, this is the ideal place. The staff is very friendly and has made great efforts to assist us. We love the food at the hotel's restaurant; Everything is fresh and reasonably priced.
3人们认为它很有帮助
Accommodation's Reply
14 Dec 2024
感谢您在胡志明市期间入住我们酒店。我们期待再次为您服务。此致
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CF
Charlie F.
10.0
/10
评论于 35几周前
This was quite an interesting experience for us because the hotel staff helped me buy cold medicine. I really appreciate their professional attitude. Thank you so much
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Accommodation's Reply
14 Dec 2024
感谢您在胡志明市期间入住我们酒店。我们期待再次为您服务。此致
查看原文
CF
Charlie F.
居家度假
10.0
/10
评论于 35几周前
The hotel is small and located right on the main road. However, I didn't feel disturbed by the sound of car horns, so I have to praise the hotel's soundproofing system
3人们认为它很有帮助
Accommodation's Reply
14 Dec 2024
感谢您在胡志明市期间入住我们酒店。我们期待再次为您服务。此致
查看原文
MA
Marie A.
居家度假
10.0
/10
评论于 36几周前
I highly appreciate the location of the apartment and their service attitude. There is nothing to complain about my trip here, except for the frequent rain in Saigon, so most of the time we stayed in the room and watched the hotel's smart TV.
Traveloka Sdn Bhd (Registration No. 201501003122), Level 14 Tower 2, Menara Kembar Bank Rakyat, 33 Jalan Rakyat Brickfields, 50470 Kuala Lumpur, Malaysia