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No food for breakfast

Na

I had prepaid for my room and was charged the night before. Upon check-in, the host told me it was his first day. He asked for my credit card so I thought he was verifying my identity. He asked me to swipe my card for incidentals which I did but I had to swipe it twice and he charged me for the room again—even though I was prepaid. Since I was using a debit card, I received a bank notification that here were two charges on my card. Again, I said I had paid for the room and showed him the confirmation and the receipt. It was at this point he told me it was his first day and he’d get the manager. They claim to have removed the charges but it’s not off of my card as of this morning and I was told today it would be 3-5 days before there would be a refund. I don’t believe a person should be running the front desk on their first day with little to no training. It’s an inconvenience to have been charged twice for this room. Other than that, the room was clean and comfortable, the breakfast was good, and the parking area was well lit and safe. I just wish I wasn’t left on the hook for these charges.

The food was not good. The rooms were and the beds were squeaky and uncomfortable.

We loved our room and the comfort and cleanliness of the hotel. We were disappointed in the breakfast. They did not serve waffles as we were told they only served them on the weekend. The other food was not very warm, the bacon, sausages and omelets. I had to ask for a cinnamon roll twice before she finally brought out two for us.

we enjoyed this property so much. We will continue coming back.

The staff was very helpful and friendly. The breakfast didn't have enough options for me.

The Fairfield Inn in West Omaha was a good option for an overnight stay. It was a quick check in, the staff were nice, and the building was clean. The room was average. My only issue with it was that it smelled musky (or musty), like it was hot and humid or the A/C unit was too wet. The room was clean, and we had a comfortable night.

Nice location.

We have stayed at this hotel numerous times for Omaha family gatherings. This will likely be our last as service, room quality and overall experience has dramatically declined. The electric outlet in the bath was not functional, the bedding wreaked of body odor, the shower curtain contained long black hair (which none of my party had), the coffee packets in the room were only decaf, and the front desk was rarely manned by a person. Overall, this hotel has become VERY undesirable, and not at all a worthy value.

We have stayed at this hotel numerous times for Omaha family gatherings. This will likely be our last as service, room quality and overall experience has dramatically declined. The electric outlet in the bath was not functional, the bedding wreaked of body odor, the shower curtain contained long black hair (which none of my party had), the coffee packets in the room were only decaf, and the front desk was rarely manned by a person. Overall, this hotel has become VERY undesirable, and not at all a worthy value.

Easy to find and park. Check in was simple and the room is clean.

We had no ice but everything else was amazing.

Room was great. Though It was missing the air dryer that it took a while for them to get one. 4am Saturday I was sitting in the breakfast room. Noticed the floor had food on it that was from the day before and others were pointing out also. Tables and coffee stand area needed wiping off. Cover on the one bench seat was wasted. Breakfast wasn't ready until 7:35. Some customers left without and upset. Orange juice was more water than juice. I don't normally give bad reviews but I almost grabbed a rag and start cleaning but not my job. Smokers were outside both doors we went out couldn't avoid them.

Everything was great. Loved the spacious shower, the indoor pool, and the location. Will stay again!

Our room was only okay. Bathroom floor was not clean and there was no body wash in the shower.

Very standard Fairfield Inn

The room was comfortable. We had to move rooms due to the tv not working. In the next room there was no freezer in the refrigerator. The staff was accommodating.

I would like to see cleaning bottles with towels in the fitness room, to wipe down machines after/before use, especially the workout mats.