大又舒服的房間，對外景色不錯

服務很好，員工很用心。

很棒的日式飯店，湯屋泡起來很舒服

Spacious room and well equipped. The dinner has more than 10 variety and is served in a private dinning room. Open air onsen is not hot enough.

酒店價錢合理，相對便宜，但很具歷史，很多設施頗舊，應要維修和裝修一下; 但服務很好的，員工很親切有礼。一泊二食食物一般，但很近野猴溫泉，是到長野必遊的景點，自駕約15分鐘，再步行15至20分鐘到達猴子浸的溫泉，冬天應該很有風味。 店內有一個浴場和一個露天風呂，風呂可遠眺雪山，景緻不錯。唯獨洗漱地方設備較舊，但以價格血論，是物有所值的。

浴室有點老舊。其他還好。

Traditional Japanese hotel with amazing Japanese dinner and breakfast. Also, the indoor hot spring room has a great view.

Place is clean .. and the price is very reasonable .... nice onsen... service is gd

very good hotel, the boss & her family is very nice...

We drove from Karuizawa, the GPS directed us to climb up and down the mountain, it took about an hour crossing it. There were nice, helpful and polite hotel staff though they could not speak English very well, they tried the best to give a hand. Guestroom was spacious; traditional Japanese dinner and breakfast was served. Onsen was a bit small in size and old.

la chambre est magnifique et spacieuse. Nous étions 2 dans la chambre . On nous a prêté 2 peignoirs pour aller au onsen au 3ème étage. c'était très agréable. On a diné le soir au snack du bas qui propose des hamburgers délicieux. J'ai regretté de ne pas être restée 2 nuits et de pouvoir gouter la cuisine de l 'hôtel. Nous n'avions pas réservé à l'avance et c'était complet. parking à côté de l'hôtel gratuit. personnel très serviable et chaleureux

Staff and room were exceptional. Pillows were a bit hard but you can ask for softer ones. Main problem was lack of ammenities tho there's a drug store a 10 minute walk away from it to buy some.

Staff was very kind, even with the language barrier, were more than helpful. Rooms were well equipped with extra blankets and mattresses. The hotel bus drove us to the Monkey park and to the train station upon checkout. Onsen was very hot and clean. Would love to come back!

Great staff

I was later than their last check in and they accommodated me and even made a multi course traditional Japanese meal at 9pm, the food for breakfast and dinner was delicious. The onsen was extremely hot and had an absolutely gorgeous view. The older couple that runs it were incredibly kind and hospitable to me, including a shuttle to the Monkeg Park and Yamanaka Station free of charge. The WiFi was good enough for a Microsoft teams call with zero lag whatsoever. I had a wonderful stay here and if I am back in the area I will stay again.

The room shows some age but it’s comfortable. The public onsen is very good with an indoor pool and an outdoor one for both men’s and women’s spas. We have the half board option with our room. They serve our dinners in a private room. The food was great and staff were friendly. Breakfast was served buffet style and has a good variety of food. They also offer rides to Snow Monkey park and the train station. Would stay there again if I visit there again.

Rooms were clean, towels and japanese robes replaced each day. The onsens were clean, the outdoor one was usually empty, just for me. The gentleman at the reception was accommodating to us and gave us a few rides from the hotel to different locations (station, monkey park).

The hotel is nice with a decent traditional breakfast spread and beautiful onsen, but the actual hotel is outside the shibu onsen city so it is impossible to go into any of the 9 hot springs except 1. We had to find another room at a hotel nearby to get the key for the onsen.

一人旅でしたが心地よく対応頂けました。バイクは屋根付きの駐車場に案内してくれました♪

車で行ったが場所もわかりやすく全体的に古いが清潔感あり静かであった。あえて言うと、暑い日だったが到着時に、部屋の冷房スイッチが入れてなく、蒸し風呂状態。スタッフが「弱にしておきますね」と言ってスイッチ入れてくれたが、こちらは、汗だく情態であることを察してほしかった。