Good location

Spacious apartment. Amenities missing e.g. slippers made the stay less comfortable. Poor control of air conditioning.

Lovely staff and great location. Thank you!

Quiet

Great food and bed

Nice stay, clean and well maintained property.

Staff were friendly at the counter. Main entrance door at front of hotel was not opening/closing properly for duration of stay. Cleaners blocked hallways with trolleys and rubbish, despite there being ample room to put these in the hallways without blocking. My 1yo son was black all down his front from crawling on the carpet for 5 minutes. Curtains were falling apart, with my son finding some small pieces that had fallen off, which could have presented a choking hazard. The air conditioning wouldn't turn on when we arrived, or when we returned from going out for the day. Lengthy wait for a technician to fix while we sweltered with our 1yo. Technician advised that it was due to the settings on the air con panel for the next room (how stupid is that?). On advising of the issues to reception on check out, reception staff took no persuading to offer free parking, free breakfast and a decent discount on our next stay, but to be honest we'll probably just go to Peppers next time.

Excellent facilities and the staff were wonderful.

Very spacious room, food from restuarant downstairs a little pricey but good and generous serves. Staff were wonderful and were able to give us a late checkout as my father in law was feeling ill, which worked perfectly for us to give him some extra rest before we had to go, thank you!

Staff were very welcoming, kind and helpful. There was a strong smell when entering the room at beginning of stay, it was a nice smell, but it was too strong for my asthma. I smelled like the lotion. Room service was good and easy to order, food was really good. Was able to relax and enjoy my stay!

The location is great and close to where I needed to visit for my one night stay. The building is solid and well built. Friendly reception staff, particularly at check out. It’s obvious the facility is primarily built to cater for relatives of patients admitted to the big private hospital across from it, hence the reason why I was given a room best suited for frail older persons or people living with physical disabilities. The bathroom was obviously not cleaned and if cleaned it was a very poor job. The shower curtain has obviously not been washed for a very long time and filthy, I could not touch it. There as a stain on the shower area floor that looked like dried vomit, I had to rinse it off properly. Moving away from the filthy bathroom, the room itself was clean, a very comfortable bed and tidy kitchenette. I enjoyed the wagyu burger and delicious fries that I ordered to the room. The restaurant need to improve their chocolate milk shake as I do not think I ordered for a cup of Milo. I implore management to keep working hard and improve things. I am not put off staying here again as I know that the management should be able to up their game.

We booked via Expedia and the email confirmation stated payment to be done at the property, however about 3 days before our check-in, someone called to ask for payment by providing a paylink. Citing the booking wasn’t confirmed until payment is made. I was a bit hesitant at first but the caller explained that it was due to peak season and they want to confirm the reservation. Check-in was easy and staff are very friendly. We stayed in a 2BR apartment and the room is clean and has the needed amenities in the kitchen. The air conditioning and TV works well. Pros Clean room Friendly staff Easy access even at night Cons Paid parking is limited especially at night so we had to park in non designated parking spot Buffet breakfast is not worth the discounted rate as there is very limited selection and the sausages and bacon were a bit dry. They offered eggs your way FOC but barista coffee was charged to room. Would be cheaper to order food from the ala carte menu with wide selection. Room service is prompt.

Turn up to check in Get ignored for over 2 or 3 mins Sit down with luggage since tired Customer walks straight to the front and instead of serving us continues to serve clearly rude customer instead. Wait another 2 mins before being asked if we need help

I was there for over two weeks, I could hear everything in the room next to me and there were the same kids over multiple nights kicking on the door across from me. Also the streaming to TV function did not work. but I thought the parking was affordable and the room was clean

From start to finish the service was fantastic.

Friendly staff and customer service

It was good and comfortable.

A nice place to stay. Generous sized rooms, that are in good condition. A shopping centre just across the road. And about 5 decent restarants within walking distance and other cafes during the day. Service was also friendly and helpful. We had to stay a second night unexpectedly, and booked here again.

It's great that therr is a good Restuarant onsite and a supermarket close by. The staff in both the Hotel and Restuarnt were great. The coffee from the cafe was superb

TV not working. Stayed 4 nights. Complained to Management but little help with TV. After third day of not fixing the problem, spoke to Manager who offered excuses but not a solution. On check out, extras not received, added to Bill, although prepaid? Cannot recommend and we will definitely not stay there again. A blot on the Quest franchise which we normally rate as excellent.