我非常享受在这里的住宿体验。我喜欢这里的泳池、丰富的早餐选择和优质的客户服务。我一定会再来的。

总体来说非常令人满意。

尊敬的希尔顿团队： 我和我的朋友选择入住贵酒店，是因为之前听到你们对优质客户服务和高品质接待的积极评价。但很遗憾，我们在办理入住时遇到了一些不愉快的体验，特此告知。 我们于2025年10月12日中午12:00至12:40办理了入住手续。接待员（一位身材高挑的女性工作人员）对我们两人都很粗鲁，缺乏专业素养。 1. 我们要求入住双床房，但接待员告诉我们只有行政房。我们同意从高级行政房降级到行政房，前提是行政房的视野要开阔，并且有双床房。当我询问房间大小差异时，接待员无视了我的问题，似乎在匆匆忙忙地办理入住手续。 2. 由于工作人员戴着口罩，我们听不清关于房间详情的解释。当我们礼貌地请她重复一遍时，她却不耐烦且粗鲁地回答说：“房间在9楼。” 3. 到达房间后，我们发现房间的视野正对着假日酒店，这与我们的要求不符。 在这种不愉快的情况下，我们非常感谢Diana的帮助，她善良、友好、细心。她帮助我们解决了问题，并为我们安排了一间视野开阔的新房间（1023号房）。我们由衷感谢她的专业精神和真诚关怀。 虽然我们非常感谢Diana的帮助，但前台的整体体验让我们感到失望。前台团队代表着希尔顿的第一印象和品牌价值观，因此此次事件未能体现出我们对这样一个知名品牌的服务水准的期望。 我们希望您认真对待您的反馈，并将其用于改进培训和服务标准，确保未来的客人不会遇到类似的经历。 我们也希望您能告知我们此事的后续处理情况。 感谢您的关注和理解

Sangat sangat memuaskan kami dapat kamar yang bersih luas dan menyenangkan.

The teh tarik is awesome, breakfast spread also great. The ambiance nice.

Our stay was wonderful. Room was spacious, well appointed and clean. Staff was fantastic and helpful. As we stayed in the Executive room, the access to the Executive Lounge was very convenient. It was a great place to enjoy a cuppa during our schedule breaks.

Great clean room. Comfortable stay. The bathroom did not have the full amenities, but more than good enough for a one night stay.

A bit dissatisfied on my stay. My card not active on last day. Tried to call front desk using the phone at the lift but no answer. Tried to call 1 no where they normally SMS & greet you. No answer. Had to return at counter, leaving all my things in front of my room door. They activated my card and I finally able to return to room again. Wasted time over waiting for my call to be answered after long hectic day. Room was spacious and nice. A bit dark at working area but they provided table lamp.

Had a one day staycation with family! Its good to be back in Hilton. Love the breakfast menu! And thank you front office for the late check out. Definitely will come back.

My first time staying in Hilton Kota Kinabalu and it was fabulous! It is located in the city centre and easily accessible to everywhere! The staffs are all very courteous and helpful! Will definitely book my stay with Hilton KK in my future trips!

It’s ok but our special request didn’t full fill as per requested.

Everything is amazing! Wish we stay longer. The privacy is secured. Soundproof alright and so comfortable. Smart tv can connect to phone so no more boring channels. Thank you for the great experience, Hilton KK! Highly recommended.

Bad experienced. I request for a non -smoking room. When I check-in, the receptionist informed me non-smoking room is not available now and assigned a smoking room for me. When I step out from the lift, the whole corridor smelled of smoke. When I entered the room, it also smelled of smoke, which made me a headache. I called and asked to change to anotherroom, and finally they gave me a larger room, but there were some minor problems also. Overall, I am not happy to the stay.

Comfy and clean staff very freindly

Mewah dan sangat 100nya terbaik. Love it.

Breakfast is not as good as advertised. Otherwise awesome.

Clean and comfort but only don’t have the weighing machine

Hotel in good location. Very clean and comfortable. Staff super friendly. Highly recommended. would definitely back if visiting KK.

Since it was my daughter’s birthday day. They extended our check out to 2pm. That’s awesome.

The hotel did not allow to early check in even we arrived at 5 AM in the morning and we leaving on the next early morning.