Customer service from the bar is great as always, check is easy and the room was of a high standard

The room is amazing the staff were great and environment is lovely. We have booked up other night in December

Room good, food in restaurant good

The hotel was beautifully, warm exquisite decor. Going up to the hotel, which seems to be surrounded by a housing estate, you really are not expecting such a delightful place. Had the weather been better we would have appreciated the well maintained gardens more, wonderfully lit up at night. The wide range of drinks at the bar was inviting. The evening meal was a taste sensation and the staff were extremely pleasant. The room was inviting, clean and very comfortable. The breakfast had a beautiful self service and the full breakfast was cooked to our perfection. Beautiful hotel. Only down side no lift to 2nd floor.

Super comfy beds, lively room and brilliant restaurant.

Great location and stop over whilst visiting Durham University.

Had a lovely one night stay

We were in the outdoor cabin number 2 and there was no hot water. The duty manager came and tried his best to get into the boiler cupboard but the lock was on the wrong way. At this point we were told to see the GM at 7am as there was nothing else he could do and no other rooms

Food excellent and generous portions

Excellent food and generous portions from a very wide and different to normal menu. Room only let down slightly by old and uncomfortable pillows and the bathroom extract fan not working

Excellent dining , delightful room , superb staff

nice garden set up for weddings. The room was terrible see pictures, walls in poor state, no bedside tables, one useable socket, television high and on wrong wall only watch if lying on side in bed, shower dirty, paintwork peeling, toilet seat loose. Room incredibly hot (there before heatwave started) reported to reception and they refused to do anything about it. So bad we checked out early to find a decent hotel despite have prepaid for longer. The breakfasts in restaurant were poor quality. would not recommend staying in this hotel.

Lodge was lovely, clean and spacious. Great to have robes etc available in the room. Bed and sofa bed were very comfortable

Excellent reception and check in, staff very proactive amd helpful

Very comfortable and excellent service in bar and restaurant

It was a really nice stay. The cabin we stayed in was quiet and very spacious. The only issue was breakfast was a bit chaotic, the toaster packed up and the coffee machine did not work. That said, the staff did everything to accommodate us. Overall, a really great stay and would certainly stay again when in the area.

A delightful hidden gem . So quiet & peaceful here . Beautiful grounds , very relaxing stay .

It’s always delightful staying here

Lovely comfortable stays

Nice room with everything in and nice not to have to worry about taking shower gels as all provided but disturbed by noise as walls thin as was on top floor. Reported maintenance needed as toilet flusher broken and shower door not on runners. Tea and coffee provided is a good brand and plenty to choose from with variety given Food to a high standard and large portions Staff lovely and couldn’t do enough to help and assist. Clearly work very hard to make everyone’s stay enjoyable Will return but would ask for a room on lower floors