I have thought long and hard about leaving a review for this stay. I believe if you can't say anything nice then don't say anything at all. However i can say something nice so i will continue. Our arrival/first impression was very poor. The 'lady' who greeted us was rude,blunt and unwelcoming . The Hotel should check who was on duty on Monday 11th May at 4pm. I would advise they are sent on a hospitality refresher course. We weren't shown to our room, just told where it was. When i entered the room i cried it was dark,dingy and dated. We don't mind dated, this is an historic old building but it looked very 'unloved'. We would have addressed these issues but didn't feel able to due to the reception we had. Laterly in our stay we found other staff to be polite, and friendly. The barman and kitchen staff were lovely. My husband had a cooked full English breakfast which he said was really good. The door to our bathroom was really grubby with dirty fingerprints. The large shower head was dirty,i didn't shower because of this. On the morning of our departure we were given a continental breakfast which we took away with us.

Only a 1 night works trip. Clean room with everything you need. Tea/Coffee etc. Staff were very helpful with a great breakfast. Old world charm and could not fault.

Ideal for the city centre easy reach of everything

Sengen og sengetøjet var meget behageligt. Personalet var venlige. Jeg valgte continental morgenmad i en lille picnic-kurv, som blev bragt til værelset, og det var rigtig fint.

Room was advertised to have breakfast included. What a misleading, dishonest statement by the hotel. On arrival I was advised the breakfast was a continental with fresh pastries. Not so. Pastries were thawed out frozen items. Mostly inedible. An OJ, yoghurt, small amount of fresh milk, boring corn flakes. Not even additional tea or coffee sachets. IF THE BREAKFAST IS CONTINENTAL IT NEEDS TO BE HONESTLY DISCLOSED IN THE HOTEL INFORMATION SO POTENTIAL CUSTOMERS CAN MAKE AN INFORMED CHOICE. I never choose continental. I surely will never choose or recommend this hotel. What a very unpleasant experience.

Bed was comfortable and parking was just across the street. Would not stay in the summer as it would be noisy. Shower was good but could do with a good clean as lots of mould on the grouting

Lovely historic hotel, comfy bed, nice clean room, central location for exploring Worcester close to NCP car park. Lovely staff and a great cooked breakfast.

Old.room with stained carpets, dust everywhere, noisy, mold on shower curtains, a dirty moldy towel was left behind the bath, never noticed by whoever cleaned there. It's authentic, I'll give it that...

Hotel is very central for all the sights and shops. Staff were helpful and friendly. Room was clean and spacious with small fridge and kettle etc. The included continental breakfast hamper was a nice idea.

Bar was warm and friendly Our room was dirty, thick dust on skirting boards and all ledges and window sills Shower head was rusty and drain was Yellow We did not shower and went home to wash Would not stay again or recommend it to others

Great room, great location fantastic bar and friendly staff

Lovely quirky room. Very nice pub (oldest in Worcester) very friendly staff

Bed was crap but luckily for me I didn’t have to sleep on it. The lock broke on my colleagues door meaning he wasn’t able to get in to his room. No staff, no contact number. I slept on the floor and my colleague got the horrible bed. We probably both had a rubbish night

The staff were lovely. Room was nice. Four poster bed. Slightly awkward shower curtain but bath was lovely.

Nice period features and decor. Breakfast hamper nice touch. Quite good tea tray. Nice big bath tub and powerful shower however: Shower curtains mouldy Automatic bathroom light turned off every five minutes Main heating off in December - cold heated towel rail. Bed linen had faint smell of pub kitchen fat. TV obscured by four poster bed poster - poor position. No bbc 1 or 2 on television. Unable to lock room door from inside - staff door in room. No still water in room. Aware it’s probably a listed building - but the noisiest place I’ve stayed in.

Strange arrangement regarding security which sole female travellers may find unsettling. Also heating was blasting out of the radiator which I tried to turn down but the control knob broke off. Many good qualities to accommodation but for the price the standard of some aspects, especially security and mattress quality, was poor. Several electrical sockets in my room didn’t work. All staff I met were friendly and polite. Milk was forgotten when my first morning breakfast hamper appeared - no staff if anything is needed. My friend’s hamper was completely forgotten so she had no breakfast!

Staff very friendly,room clean,perfect place to stay and a lovely English breakfast.

Pros: Friendly staff, clean room and great shower, close by NCP parking that came in at £7.80 for 24hrs, staff were happy to refund breakfast payment. Cons: Room freezing to start with! (heating had not been put on), bed matress not for those with a bad back, council bin run at 5am and local building works very noisy (not hotel's fault), staff did not inform us that breakfast slot had a 10 minute limit - arrived at 9.10am to be told too late and would not be served!!!!! How rude. Over all would try again in the summer perhaps, if other city center hotels were full. Beer was well kept and bar was busy.

Accommodation above a pub. Nice enough room, could use a new carpet. Lovely staff

Hotel felt a bit dirty. Sticky surfaces.