Staffs are friendly, room is very comfortable and the breakfast is delicious

地理位置非常方便，staff非常友善和helpful，整體很乾淨，後面花園拍照很漂亮，非常推薦！

We had a problem with the hotel we originally booked, so we got transferred to the FRANKLIN London by Expedia promptly which we very much appreciated. The room is super cozy and amazing, staff here are helpful with warm smile. You can have variety choices for the main course of your breakfast and I really recommend to include breakfast when you stay. The hotel is very close to the Harrods, only within 5 minutes walk. Takes 8 minutes to the underground. Very convenient location with quiet neighbourhood. The only cons would be there was no electric socket nearby the bed or table, it’s a bit tricky to charges phones and other equipments. Franklin set a very high standard for 5 star hotels and we hope to stay here again when we back to London.

It is not really a hotel! It is more like air B&B.

The staff are so nice and we've got the exceptional services

整體住宿感覺和服務都很不錯 唯一美中不足的地方是和飯店借了一個熱水壺 結果拿到之後 壺裡有之前使用者留下煮過的牛奶 而且沒有清洗已乾涸還發出臭味了...因為要水壺的時間已經很晚了 我們不好意思再換 只好自己默默的清洗

Los cuartos increíbles, las camas deliciosas y el personal buenísimo.

La comida deliciosa, el personal super amable y las camas muy cómodas. Gran hotel!

Beautiful hotel!!

Fantastic chic hotel. Lovely room with everything needed. Friendly staff, super breakfast and perfect location near Hyde Park, Harrods and underground.

The bath/shower was not the best. I had to take a video of the shower head, only about 1/3 of the shower jets were operating. I showed the video to the desk staff and asked to have it looked at. Later that day I was told it was addressed but when I turned the shower on only about 1/2 of the shower jets worked. I never had a proper shower and never felt clean.

Super freundliches und hilfsbereites Personal. Die „Schränke“ sind leider klein, nicht richtig vorhanden, weshalb wir für unseren Kurztrip eher aus dem Koffer gelebt haben. Ansonsten super gut geputzt und ordentlich. Es gibt eine Decke, die man sich teilen muss. Außerdem hat man eine Klimaanlage in den Zimmern. Service gibt es 24/7.

Elegant, comfortable, with attentive service.

Omgivningen och lugnet bara en gata från shopping, personalen är tillmötesgående, mycket god frukost

Professional & friendly staff Great location Room is clean Bed B is comfortable

Mysigt rum högst upp med stor charm. Perfekt läge

Struttura bella ma un po’ datata. Personale molto disponibile e location eccellente

Das Zimmer war sehr schön und das Personal sehr freundlich und zuvorkommend!

Room was spotless and staff were fantastic. Drawback was sound from corridors etc. travelling in to the room. Made for a somewhat disturbed night.

Fantastic service and very cosy.