The hotel was outstanding. The room was very spacious and well appointed. The staff was very helpful and recommended an excellent Bistro for dinner. The breakfast was also very good. We would certainly stay again.

Staff was extremely helpful and friendly. Breakfast was excellent.

Le petit déjeuner est un ton en dessous d’un 4 étoiles. De plus ré-remplir la bouteille d’eau dans la chambre pour la deuxième nuit aurait été bien.

Parfait, lit très confortable et chambre paisible et parfaitement sonorisé. Et un personnel extra !

As a lone ,older, female traveler I must say that the staff could not have been more helpful. Nothing was too much trouble and considering that I spoke very little French. They could not have been more helpful. The room was spacious, very clean , comfortable and extremely quiet. The breakfast facilities were adequate and there was plenty of variety. Again the staff were very attentive and friendly. I can recommend Hotel Vatel and would not hesitate to stay there again.

Chambre spacieux et agréable et un personnel toujours très professionnel

Sur l'étage 4 bruit de déplacement à 6h 00 le matin dû à l'étage 5 salle de réunion..

Oui

Recommended. stay 4 nights, Room was way bigger than the average European hotel, cleanness was as expected and the staff was very helpful with all my requests, location is great with the tram right in front of the hotel, i would prefer to stay closer to the city centre, but i even walk from the city friday and saturday night and it takes like 25 mins, lot of bars and restaurants open late felt very secure walking from the city, an uber charge 12 to 15 dollars from the city, will stay again

Personnel sympathique. Petit déjeuner monotone

Friendly, helpful staff. Clean, spacious rooms. Close to tramway.

I commend the staff first and foremost for their graciousness and professionalism. They are superbly trained and will go above and beyond to accommodate a guest. They are patient, thorough and most of all friendly and welcoming. The breakfast buffet was excellent. Several choices, fresh and neatly displayed and the breakfast room was a lovely, peaceful start to the day. The tram into the centre was a mere steps away and despite the proximity the room was quiet. This place is a gem!

Walk to cruise boats

Convenience to the port

Excellent location beside a tram stop which made our journey from a cruise ship really easy.

The hotel is located about a mile away from the Bordeaux city center. There is a metro station in front of the hotel, so it’s not hard to get around. The hotel is clean and there is a refrigerator in the room. We were there three days and on the first two days we were woken up by someone pounding a hammer to repair floors. Also, the WiFi would only connect to one phone in our room at a time.

Réception un peu arrogante mais passons, ça devait être un étudiant pas encore mûr… 3ème fois dans cet hôtel. Lieu très propre, et bien situé. Pas de parking. Petit déjeuner TRÈS décevant, j’avais eu mieux dans ce même hôtel la première fois, la seconde c’était déjà moins bien, cette fois ci c’était service minimum. On était plusieurs à s’en plaindre d’ailleurs. Ça ne va pas dans le bon sens et quand je fais le bilan, je me dis que j’amènerai probablement mes collègues ailleurs la prochaine fois.

Attention to service and customer relations

Morgenmaden var langt fra 4-stjernet. Appelsinerne var tørre og croissanterne virkede til at være flere dage gamle. Men alt andet ved hotellet var rigtigt fint.

Was conveniently located and easy to get to.