This hotel experience was absolutely horrible and unacceptable. From the unsafe conditions, holes in the walls, and the uncleanliness of the room, I immediately felt that my safety was at risk.
The situation became even more concerning when I arrived to check in and used the door code provided, only to open the door and find someone already inside the room sitting on the bed with only a towel on. This was extremely alarming and made me The question what could have happened if the person inside had harmful intentions.
I am an African American male traveling in another country, and this situation was already frightening and unsettling. I cannot help but think about how much more alarming this could have been if the traveler had been a female, especially a white female traveling alone, and was placed in this same situation.
Due to these serious safety concerns, I was forced to leave and book another hotel, which resulted in an unexpected additional expense that I had not planned for. What was most disappointing was the lack of concern and support from Expedia when I reported the situation. I received no sense of urgency, sympathy, or assistance regarding a matter involving my personal safety.
I am requesting that this issue be taken seriously and that Expedia review this situation, including reimbursement for the additional costs I incurred because I had to relocate for my safety.