Room too small

Internet was good. Staff were very nice but the washbasin in the bathroom had not been cleaned!

Great Service from great people, comfortable rooms and good food and drink options.

Good room and great service

Clean, decent room breakfast finished a little early so although paid for it didn’t quite make it down in time.

Lovely rooms, very friendly helpful staff

Lovely night, good atmosphere, clean, good food

I stay in Newbury a lot. I definitely won’t be staying here again. Dirty small rooms, stains on the bedding, clearly not cleaned. Paid for breakfast and asked for boiled or poached eggs. Was told that isn’t possible, they can only do scrambled or fried. Much better places to stay in Newbury

Good size and clean room, easy check in, welcoming staff and food is OK at a reasonable cost.

Clean and spacious hotel, there was plenty of options for breakfast, all the staff were friendly and helpful.

The rooms were very basic and in general there is some TLC needed throughout. They were selling a vegan meal with brioche buns with dairy in them. Which they did not even realise. There was a fire alarm at 6am which one staff member said what again. Also there could have been better communication during a fire alarm. Which is worrying. The reception staff were though really friendly.

Ths staff were very nice, the room overlooking the car park is very noisy and randomly the fire alarm went off in the middle of the night 3 times during my 5 night stay. The restaurant is very nice though with good service. But i won't stay there again.

Average

Clean room, friendly staff, and convenient.

Amazing Lady On Reception/Bar...Very Helpful And Courteous

Staff are really efficient

It was what I was needing for my stay in the area

The rooms were very clean but the bathrooms needs a bit of a spruce up. The staff were absolutely lovely. From reception to the bar, everyone was really kind and helpful. The bar was comfortable and we enjoyed sitting there in the evening.

Hotel very conveinient to grandstand at Newbury race course, but rooms require update as are quite a lot of scruff marks on walls

Lovely hotel - a bit out of the way if you're not going to the races, but easy enough to find with a car. Friendly and helpful staff. Nice food in the restaurant. Very comfy bed and quiet surroundings. Would recommend.