The room was clean & tidy the hotel was beautifully decorated as with all the Guesthouse Hotels.
A few days prior to check in I received an email offering luggage pick up from the station, we thought this was a fabulous idea and booked our day around it, planning to visit the baths, unfortunately this was not actioned and after waiting for 15 minutes I called and was told their had been an oversight. We missed our slot for the baths because we had our luggage.
An apology was offered and a free drink, but we had the free drink included in our package anyway. It was my daughters birthday so didn’t want to make a fuss but it really did dampen our trip.