Location is good.

everything is good and comfortable except for the lift, which could not be operated by the room key card. Instead, the hotel staff needs to use their card to operate one of the lifts.

Good

Nice location, great facility and services. Also near to the railway station and main street.

房间尺寸还可以，前台服务态度不好……

Comfortable overall. Forget to refill tea and coffee tray frequently.

Close to river, rail station and shopping malls, good location

convenient area and nice room

是間全新酒店，以壹仟多元一晚是貴一點因房間太細但職員很有禮貌。附近有火車及巴士去倫敦及机場，非常方便。

It's a nice hotel the crew reacted my request very quickly

Nice and neat hotel. Good value for money! Not many restaurant nearby.

The staff is very helpful and the room is big enough for us (2 adults and 3 teenagers and 1 dog). Definitely will recommend to friends. The only thing is no parking. Need to park nearby carpart and walk to the hotel.

Very nice stay

Thanks a lot for everything

Room was clean and spacious. Breakfast was fantastic

The Hotel was let down the Chef and kitchen staff having no understanding of Celiac Disease and the importance of Gluten Free , The chef though we were a pain and the GF guide they provided was unsafe and wrong , We also spoke with Food and Beverage manager who apologised but had limited GF experience , not good when the staff would be looking at this person for training and advise . The hotel refunded breakfast but i would never eat here again

Comfortable

Clean room

Excellent hotel with a very good location. Breakfast was very good. Very minor but be nice if they had water in the room

I was given a room on the 7th floor, directly underneath the work happening to the outside of the hotel. From 8.20am the drilling, hammering and grinding vibrated the room and the noise made working from the room Impossible. Front desk offered me the option to work from the lobby which was not appropriate and told me a room change wasn’t possible as she wasn’t authorised to do that. I asked to speak to a manager and was told one want available until 3pm. I explained I had work Commitments that evening but was assured a manager would call me. They didn’t and upon check out, I still hadn’t heard from anyone. Expedia helpfully contacted the hotel and we are still waiting for a response. There also was no housekeeping at all which was disappointing. This would be a great hotel if they serviced the rooms and also if you don’t need to be in the room from 8am-4pm. If you do, steer clear of this hotel.