We stayed there for two nights and found the towel hanger had blood strain on the first day but they didn’t clean it throughout our stay! They won’t provide hair dryer which is quite unexpectable

Very easy late check in procedure, no information bout the parking even i asked via the email, was just told that theres a parking, the room was on the top floor, no lift, room and toilet were very small, ok for a short stay, nice outside sitting area, quiet neighborhood.

裝修同清潔都做得好。 交通可搭電車或Call Uber都平。 可惜無，拎大型行李不方便 整體推薦入住

Room is clean, bright and big. Apartment staffs are all friendly. The location is good, near market and not far from the main square. we did had a great time here. :)

接待人員非常親切，房間乾淨且舒服。 只是沒有電梯搬運行季不方便。

Very Good

非常大的房間 十分舒適 走路到電車站三分鐘 去最熱鬧的廣場電車大概10分

The room was spacious and clean. The breakfast was good, but it was the same every day, which became repetitive after a while. The air conditioning in the room was not working properly, and the issue was not resolved even though we reported it after our first night. The staff were friendly and helpful. The hotel's location was excellent, just a 2-minute walk from the tram stop, making it very convenient to travel to the city centre.

Very nice

Worked great with three kids and three bedrooms. If you have a car parking is difficult.

Bästa läge, bra frukost och vänlig personal.

Le monsieur a l'accueil nous a confirmé que le mini bar était offert durant notre séjour pour a la fin se retrouver à payer 25 euros pour pas grand chose d'utiliser. La tv ne posséder pas de sous service comme netflix ou autres et l'endroit était beaucoup trop enfermer

Bed amazing. Breakfast amazing. Staff sooo nice and amazing. Parking easy. Bathroom was the best in Europe. Highly recommend for travelers especially US travelers as services are similar to US.

Staff very helpful and courteous. Room in excellent condition.

Mooie, ruime kamer. Ontbijt was standaard in een kleine ruimte. Locatie op 10 minuten loopafstand van de tram naar het centrum.

False Advertising, Bait-and-Switch, and Unresolved Refund — Do Not Book I booked and paid for a Deluxe Suite (2 bedrooms) at Boutique Hotel Madison expecting two king beds, an outdoor balcony/patio, and an in-room washing machine as advertised. On arrival after an international flight my family was placed in a one‑bedroom suite that exactly matched the one‑bedroom listing photos and lacked every advertised amenity. The hotel initially offered drink vouchers, then claimed the reserved two‑bedroom was unavailable due to maintenance. I checked out the next morning (01 Oct 2025), and the manager refused to provide a folio or receipt documenting my checkout. I rebooked at The Westin Zagreb for the remainder of my trip at my own expense. Expedia offered a 7‑day hotel voucher, then a travel credit; I declined both and requested a full refund for false advertising and misrepresentation. Expedia discouraged me from filing a fraud report and has not provided a satisfactory resolution. This was a bait‑and‑switch, plain and simple. Photos and descriptions on the listing are misleading; management refused to make it right or document their own failure; Expedia’s proposed remedies were inadequate and the escalation process has failed to produce a refund. If you value accurate listings, honest service, and reliable customer support, avoid this property and be prepared to escalate aggressively with Expedia and your card issuer if you are misled.

Madison hotel is close to train station and staff is friendly

Well we were only there for one night, and really only half a night. The staff was helpful, pleasant, and offered all the tips and tricks for our very short stay. The property was quiet and nice! We regretted not staying there for longer at the beginning of our trip. The suite we stayed in would have been perfect for a small family staying in Zagreb for several days. Didn’t get perfect 5 stars on condition only because I was so excited to see a bathtub, but the bathtub faucet didn’t work. Other than that perfect stay.

Pros : one lady at the reception was extremely nice . We are done here with pros Cons: bathroom corners full of mold , rust, sink didn’t work; I arrived in the room at 10;00PM where the sheets were not changed This place couldn’t cost even the third of what they make you pay .

Breakfast is good!