Very clean, very helpful staff. However the room was uncomfortably small for two and I have stayed in some very small rooms in the past in NYC and Chicago. If you choose this hotel make sure to choose a larger size room. There was nowhere to put our clothes, no receptacles, and our suitcases (which were not that big) could not be left lying down. So we had to switch out our clothes every day. One side of the bed was against the wall so I had to crawl in and out of it. Also, we were supposed to be offered something for our gold status but when I inquired the front desk person refused. Again, spotless and other staff that was very helpful, but also uneven. If you choose this hotel for more than one night opt for a larger room at the minimum.