综合评分和评论 Hakone Kowakien TEN-YU

箱根小涌园天汤，如果我记得的话，我会很难过。它让我想起了日本后大萧条时期，因为我在箱根小涌园天汤度过了一段美好的时光。工作人员超级友好。在我办理入住手续时，他们很好地处理了我从大和旅馆寄来的行李，我的行李已经放在我的房间里了。食物很棒。温泉棒极了。但是房间的景色是停车场，而不是我预期的瀑布。不过还好。八周年快乐。明年我还会再来的。喜欢住在这里。

I'm very satisfied staying here, the view and onsen experience are wonderful. Staff also very polite and helpful. Tips: arrive early and enjoy the garden view, then after check-in go submerge in the outdoor onsen in the sunset time

Hotel provides a shuttle bus but buses comes every 30 mins with very limited seats (only 10 seats available). We missed 2 buses before we managed to board, very frustrating as we waited in the rain, in winter at 0 degrees. There were elderly and children waiting in the queue, not sure why the hotel didn't increase frequency. Restaurants in the hotel doesn't accept walk-ins - they require advanced reservations and the restaurants around the hotel closes at 5pm. Our booking does not include dinner but this piece of information wasn't told by the staff. We found out ourselves pretty late and had to eat at family mart. Hotel was crowded. The only saving grace to us were the room size, hot tub at the balcony and the complimentary lounge usage given by the hotel as it was our anniversary. Given the price we paid for, we were expecting better service. Probably won't stay here again.