The reception asked me for 10 points when I dropped off my luggage. How many hours have I been there? This is the first time this has happened to me, and I've traveled almost the entire world. It's the first time in my life a hotel asks for money to drop off a luggage. Where is the hospitality and service? You are charging us a fee for staying at your hotel, and you are making us pay for a free service like this, which is like all hotels in the world. Please review the service and make it free. Thank you.