Frukosten var enkel, inget man fick välja utan det som ingick var det du fick, ej buffé

Nice place to stay, enjoyed it. Staff is friendly

Todo estuvo perfecto

Wonderful stay; beautiful beach and amazing staff

Dirty, cockroaches and much more. Stayed here 2 years ago was excellent. But after this year won’t come back

Great beach and staff

Service was excellent.

The property is located right in the heart of Tulum’s vibrant party hub, which is perfect if you’re looking to be in the middle of the action. One downside: the water on the property is salty, and the shower pressure is quite low—just a trickle, really. That’s the only issue I had during my stay. On the bright side, the staff were fantastic, and the beach access was unbeatable. I had breakfast here on two mornings, and it was absolutely delicious. The chef clearly knows what they’re doing! If you’re staying here, you MUST try their breakfast—it’s a standout.

L'endroit est absolument féerique. Le personnel est super accueillant et bienveillant. Tout était propre. Les 2 points négatifs sont: l'absence de climatisation et la plage inaccessible à cause de la trop grande quantité d'algues

Be aware that there is no air conditioning and the rooms are extremely hot other than that inconvenience, the facility is great!

This was our second time in Tulum in a span of 3 weeks. Our first stay was much better at a nicer property...but we chose this property for our second stay (this time with children) based on the photos on the site, especially showing the bed on the upstairs of the bungalow, so we would have a place to hang out after putting the kids to bed. The entire "upstairs" of the bungalow was empty, so it was a complete wasted space. The shower and bathroom are so incredibly dirty, my skin crawls just thinking about it. We stayed for one night (of a nine night reservation), and packed up and left. We found a much cleaner hotel and enjoyed our vacation much more. Don't waste your money! It's SO hot (I expected that in the daytime, but even at night, it's very uncomfortable) without air conditioning. We thought it would be an adventure, but the filth was just too much for us. I wish I could say that they had been kind and attempted to resolve anything for us, but the staff was rude and unaccommodating (both during our one night stay, and after). I even waited over a month to post this review, hoping for a peaceful resolution, but instead, I will post my honest review so hopefully others will be informed about the conditions of the property and the unacceptable attitude of the staff. I will definitely spend my money elsewhere in the future!

Francisco at the restaurant was amazing! Friendly and attentive all the time

Relaxing

I got sick and had to cancel my reservation . I was told with proof of illness I would get a refund. They lied and never gave it to me after approving my doctor's note and saying they would. It's been a very annoying process no one is getting back to me and there are arguing between hotels.com and the hotel directly This has been a very negative experience and I am extremely frustrated

While the staff at this location were exceptionally kind and welcoming, the overall experience left much to be desired due to numerous issues with cleanliness, maintenance, and basic amenities. The shower situation was particularly troubling, as it was controlled by two unlabeled wooden blocks, making it nearly impossible to regulate the temperature. The water alternated between scalding hot and ice cold every few seconds, which made showering uncomfortable and frustrating. The property itself felt unclean, and the security of the accommodations was questionable. Our door seemed so flimsy that it could likely have been breached with minimal effort, raising serious concerns about safety. To add to the discomfort, there was no air conditioning, and the power cut in and out frequently, disrupting what little comfort was available. Compounding the issue, there is no Verizon cell signal in this area, leaving guests entirely dependent on Wi-Fi, which may not be reliable during power outages. On a positive note, the view was breathtaking, offering a serene and picturesque backdrop. However, the location is extremely remote, which may be inconvenient for some travelers. Unfortunately, my stay was further marred by a case of food poisoning, which I suspect was caused by the bacon served with the American breakfast. I would strongly recommend avoiding pork products here or considering alternative breakfast options.

particolare pero’ non. sapevo che essendo un eco hotel non si potesse usare l’asciugacapelli. in piu’ un paio di volte e’ mancata corrente ed acqua. stanze molto umide… lenzuola e vestiti sempre bagnati colazione scarna… va aggiunto sempre qualcosa extra buona posizione sul mare mero’ qualche miglioria da fare c’e’

El lugar está en reparación. Las personas de recepción poco amables nunca saben nada , el Chef de la mañana y tarde muy amables pero el lugar nada que ver con las fotos

Es un hostal, no un hotel. No tiene aire acondicionado ni tampoco ventiladores, el cuarto es un horno y no se puede dormir. Todo lleno de arena. La cama incomodísima, el agua salada, imposible bañarse. Hay que caminar en arena, y en oscuridad para llegar al cuarto. A las siete de la noche todo se cierra y todos los empleados se van. Los meseros te piden pagar las cuentas aparte, en efectivo con precios distintos. Una pesadilla. Y para colmo la playa llena de sargazo

I somehow didn't realize the hotel was eco-friendly when I booked, so I got nervous when they said there was no AC. It turned out to be totally fine because the beach side is so breezy it stays cool and relatively bug-free. The restaurant service and food was good. The beach view was lovely, and easily accessible.

We love everything about Dos Ceibas and hope to come back next year.