No staff, room not cleaned. Access by combination lock into an empty hotel.

Yes

There was nothing I liked about this hotel. I have sent a letter to your customer services department explaining the problems I had with the Queen's Head in Berwick upon Tweed,

Nice little hotel that is basically a B&B. No one staffs the front desk -- you enter with a door code that is sent by the hotel. System worked fine. Hotel is in a good location, near the water and the wall, about 12-15 min from the railway station. Breakfast was fine, although not stellar. Room and dining area were clean. We would stay there again.

The service and the facilities of the room are outstanding comfortable bed. The breakfast was amazing freshly cooked by heather who also takes your order. Good choice of cereal, fresh fruit yoghurt and toast. Then to follow a full cooked breakfast

The hotel was very well worn. The carpets were stained and looked filthy. The smell was very stale and old.

It was a little bizarre to ‘check yourself in’ to a hotel and I’m sure in the winter months it might feel even more strange BUT everything had been thought about. The room was clean and well equipped, comfortable bed and breakfast was delicious. Communication by text told you everything you needed to know ….a very nice stay

Nice modern bright room with everything in it, would have liked a

Nobody to greet you during stay. Seemed to have reduced staff to absolute minimum. Breakfast was overcooked.

Great night sleep

Pleasant nights stay Thank you and breakfast was great

No one on site. You are sent a long long text on how to get into the place. When we got to our room the key holder was empty. Someone arrived in 10 minutes to give us the key., which was a bit poor. Breakfast was very good, though - someone turned up to serve it!

I stayed here for a short weekend break as I love Berwick. Friendly staff and plenty of choice for breakfast

We really enjoyed our stay The staff were very helpful professional and friendly The room was clean, comfortable but a couple of little things for maintenance but nothing that bothered us Would definitely stay again Breakfast good

Very Quiet , clean. Walkable to the river and center of town. Walkable to LNER train station. Helpful , friendly staff. Very enjoyable

Handy for Berwick's sites. Parking nearby. Nice shower. Comfortable beds. Readonable breakfast

Staff were welcoming and efficient. The room was comfortable and spacious.

Ashleigh was very welcoming on arrival, thank you, and all staff very good. Great room, lovely breakfast. Would certainly return.

Restuarants close by with a good walk along the ramparts

Excellent property and service. Be sure to follow the check in instructions youll get by text. Rooms are really nice and in a very good area for bars and restaurants. Highly recommended