This property is very pretty, but what really makes it is the staff. We stayed for 7 nights and did the all inclusive package. The all inclusive food is fantastic, but something to consider is that they will offer an upgrade package upon arrival (not advertised elsewhere) for certain things such as steak since importing food is very expensive. If you don’t end up upgrading packages, the other food options for the all inclusive are ALL incredible. Very very amazing staff. The concierge staff like Paul, the bar staff like Tony and Christian, are so incredibly friendly and easy to talk with, the wait staff such as Gabriella was also amazing. The manager, Lawrence, went above and beyond for us as well, reassuring us and educating us on the state of the ocean when we arrived. When we arrived, sadly, the property was suffering from an excessive amount of Sargassum, which leaves a rotten smell in the air. The hotel does its very best to clean this twice a day and removes it from the shores, however, it unfortunately made the water at the resort unsuitable for swim which was a bummer since the photos show crystal blue water. Of course, this is not within the resorts control and they do the best they can working around it and cleaning it up. We recommend renting a car if you stay here, because although the resort offers a number of activities and excursions that leave or take place directly at the resort, the best beaches are on the west side of the island about an hour out!

Property was clean. Staff were ok.

Overall it was a very nice facility. My only complaint was the sargassum, which was very bad by day 2. The smell was pretty nauseating.

The staff was remarkably friendly and helpful and the food excellent. A storm had washed up massive amounts of sargasso on the beach, but they had heavy equipment out the next day clearing it. We thoroughly enjoyed our stay.

We stayed in the two bedroom and it was great with enough room for our family of 4. I think there were 4 pull out beds for extra family members. Kitchen was big but we did all inclusive so no need for rhat!😜. Food was outstanding and I think we tried about everything. Drinks were great as well. We even did paddle boards and kayaks for free at resort. Pools were not the biggest but sufficed.

You definitely can't trust the pictures on the websites... They only house cleaned 3 days on a 9 day stay. This is the

Property was very simple to explore and get around, the staff were super friendly and helpful with anything and everything. Was on the east end of the island nothing too crazy but still a nice all inclusive. East side was calmer more locals then west and was bout a 50 minute drive to the west side but nothing terrible. All and all amazing time me and my fiancée loved it and will be planning to return!

Great

Staff were excellent! So friendly, helpful, and kind. They worked hard to provide the best experience and service possible. We had a combo room (1 king room w adjoining 1 king + 2 twin Murphy beds) and it was plenty of room for our family of five. The larger room had a full kitchen available. Oceanfront patios had tables and chairs to watch the sunrise. Gym was basic but equipped well enough for vacation workouts. Several cardio machines, a set of hand weights and one weight machine. Food was good. We did the all-inclusive option (3 meals/day + drinks) and it was great for our family with 3 teens. There was a lot of variety on the menu. Buffets were good as well. Sadly the beach was not great due to sargassum/seaweed. There wasn’t much the resort could do but we didn’t get to experience the beach here due to the smell. Under different circumstances it would have been gorgeous!! Perfect for watching sunrise. Pools were basic and good. No food or drink service at the pools so just be aware if that’s your vibe.

Beach view was excellent! Not in a hustle and bustle area so if you are looking for true rest and relaxation, this is the perfect place for you. If you’re looking for additional options for food and nightlife this is likely not the best option for you. However, the restaurant on site was very good & had great options! It was very clean and the staff was super friendly! Although it is an all-inclusive resort, it is not your traditional all-inclusive that you would see in Mexico, Aruba, and other places. After each food or beverage item purchased, you have to sign a ticket & indicate if you’d like to leave a tip. You don’t just walk up to the bar and order a drink and walk away. Overall it was clean, great staff, great food & felt very safe!

The food is great. The staff are very friendly and helpful. You have to expect little different kind inclusive compare to Mexico. But the food still the best. My family love it.And it plenty enough to eat. There are seaweed when we were there . Can't swim in ocean. But we rent a car drive to different beach. Rental car only 15 dollars a day. Where can you rent a car for 15 dollars a day?? so make it all good!!!

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The staff was fabulous, and accommodations were fantastic for the price. All-inclusive was well worth it. We could easily drive to Rum Point for excursions, and we only ate off the property twice. The food was incredible. The price is lower bc you're not on 7 mile beach, so expect seaweed. But excellent stay for the price.

The Staff & Timeshare Pitch The hospitality here was highly disappointing. Upon arrival, instead of a warm welcome, we were immediately pressured into a timeshare presentation. The front desk staff lacked enthusiasm, appeared indifferent, and made us feel like an inconvenience rather than valued guests. To make matters worse, their lack of flexibility ruined our plans. We attended their two-hour presentation, but because we were running just 10 minutes late for the complimentary excursion they provided, the staff simply told us "too bad" and refused to accommodate us. Given that we had just given them two hours of our vacation time, this rigid attitude felt incredibly unaccommodating. Prospective guests should be highly aware of the room configurations. Unless you book a full family suite, you will be sharing an open balcony with the strangers staying in the adjacent room. To me, sharing a balcony completely defeats the purpose of having private outdoor space. While management eventually agreed not to place anyone next to us after we complained, the interaction made us feel like "problem customers" for expecting standard privacy. Lastly, if you are traveling in June expecting the crystal-clear turquoise waters Grand Cayman is famous for, be aware that the ocean on this side of the island was incredibly murky during our stay. Overall, between the lackluster service, the aggressive sales tactics, and the lack of privacy in the standard rooms.

The staff was amazing. The room was very nice. The proximity to the beach was perfect. Everything about this Hotel was excellent.

“All Inclusive” is very misleading. Very limited buffet with 1 type of meal to choose from each day. Limited menu to order from and “premium” meats are extra. 1 bar for the entire facility and you have to sign for each drink, every single time. Very small cups. By the time you make it to the pool the drink is gone or melted. Sea weed and smell was unbearable. Air conditioning would not cool below 73 degrees. Called front desk and asked for box fan but they didn’t have anything. This is a glorified Holiday Inn. After the first day we were ready to check out and change hotels but were with friends so did not. Stay on the West End, Seven mile / Georgetown area and you’ll have a much better experience. Staff were all very friendly with the exception of 1 older gentleman who was bar tending and was obviously miserable doing so. If you’ve ever done all inclusive in Mexico, don’t expect anything even remotely similar here. Very disappointed in the overall experience.

Staff were incredibly friendly and helpful and the all-inclusive made everything easy and seamless. Will visit again.

We stayed here for a week in the 2 bedroom condo with our teenagers, we all loved this place! The food was amazing and the staff was super amazing. After a day, they get to know you and converse with you, remember your orders, etc. It is very quiet there. The rooms are clean and beds are comfortable! The only things we did not like: There is only one bar and it is not close to the big pool. They also do not have servers around the pool so you have to walk back and forth and the frozen drinks are halfway melted before you’re back and ice in the cups are melted. The big pool needs to be cleaned more thoroughly and frequently (still nice and used it everyday, don’t get me wrong). The resort next door has a built up of seaweed or something up around the beach and the smell was rough.. so we just stayed at the bigger pool further away from it.. They were working on getting it cleaned up though. Regardless of the 3 downfalls, we will be back in the Spring!!

We loved the murphy beds-how awesome to have this extra sleeping space. We weren't expecting this from the Expedia website. We did almost every activity on the resort. We won at trivia! We played pickleball, experienced snorkeling, paddle boarded and kayaked twice. Tried snorking poolside. We enjoyed the magic show. By far we loved the poker!! Of all the staff, we remember and enjoyed this young man the most!! He also hosted many resort events. Although we don't sing, we loved karaoke night. I wear the bracelet weekly from the jewelry making event. My husband is a smoker; he absolutely appreciated the smoking area with the best views of the beach and close proximity to the bar. We are grandparents and traveled with our two grandsons, we range from 12 to 75 years. There were several families that were multi-generational. We did swim with the stingrays that included snorking, toured the caves, and swam with the iridescent fish. By far the favorite was the stingray/snorking trip. We got around by taxis, a bit expensive but I didn't want to rent a car and drive on the other side of the road. Taxi drivers are very accommodating to visitors. Last but not least the food was amazing, we had the all-inclusive plan. No upgrade to this plan is needed. Every single meal was very delicious!

The Reef is an amazing relaxing resort. The food is outstanding. Very friendly and helpful staff. Make sure to get the All- Inclusive Food & Beverage package, it really makes a huge difference for daily eating. The Caymans is very pricey. They accept US currency but their currency is British which is 20% - 30% stronger. Please get the All-inclusive upfront when booking. The bedding is very comfortable. You can request extra pillows if needed. The rooms are very clean and comfortable. Our room was facing the ocean with a balcony . If you like Caribbean food, it was served on Sunday night. The alcoholic beverages are included with All-inclusive. The alcoholic beverages were very good. There are no Ubers or Local Rides.. if you don’t plan to drive you will need to book excursions. The front desk is wonderful with booking excursions. See if you can get the best deals with the excursions. The resort is fit for family, couples, or singles.