No room upon arrival at 12:45pm, and the reception told us to wait for 40 mins so we went out to have a quick lunch. We ended up waiting for 2 hours to get into the room. Also butler services didn't help at all. No replies/ very slow replies from wechat, and eventually we had to go downstairs to pick up our own food delivery. We waited for 40 minutes for the butler to reply.

very good

房間寬躺，清潔，很舒服！員工有禮，管家服務很方便、細心和回覆快！

非常完美的体验，不愧是瑞吉，当之无愧的最佳！酒店的工作人员亲切友好，服务体贴入微，环境雍容大气，房间硬件设施也是一流，风景把长沙城尽收眼底，绝对值得推荐给大家。

The highest hotel in Changsha, service is great, the only mistake is missing cleaning my room.

酒店有托運行李去機場的服務,房間空間都幾大,早餐亦唔錯,店員亦有禮貌和很幫手******************************************************************************************************************************************************************************************************************************************************************************************************

Everthing is good

This is a palatial hotel. I love the design very much. Because it's on a skyscraper, the view is superb. It's very convenient for shopping, dinning and transportation. Subway entrance is under the building and a mall is connected. It's highly recommended. PS: Only a small flaw, the internet speed was a bit slow.

Nice place！

The butler service is really great! Staff are friendly and helpful.

Customer service was fantastic! Amenities and rooms beautiful and well maintained.

방상태도 좋고 깨끗하고 버틀러 서비스로 지내는동안 편하게 지냈습니다. 시설도 좋고 조식도 훌륭합니다. 시내 관광목적이 아니라면 위치도 밀리지 않는 곳에 있어서 좋습니다.

Elegant and new hotel. However, most of the staffs were either very cold or very awkward in the way they attend their services. They appear in need of training to work in a classy hotel such as St Regis.