Staff are friendly, room views are fantastic, great to watch New Year firework....only that no responses by hotel reception or operator even calling multiple times...

The room and the hoitel grounds were great. Service was great from sekect few - shout out to Save, Mila, Bola & Sera. The food was pretty good but the rtesort was not 5 stars. There is no great place to swim in the ocean. We paid for all inclusive but there is so many restrictions and most staff did not know what was included and not included so we had to fight over charges at the end of the stay. Highly disappointed with this place. Too far from the airport. No shuttle or attempt to organize one through them. Not worth the money.

Amazing

The staff! Great people & always ready to help.

Amenities are amazing as was the staff. Beautiful location and wonderful people.

By looking at all the photos and videos on Instagram this place look fantastic, but we are very disappointed the lack of friendliness of the staff greeting you when you walk past every day the pool was very disappointing The lagoon was not very clean. The nightlife not much to do.

Very nice accommodation!!!

Unbelievable resort. They will go out of there way to accommodate you. 5 stars

Staff were mostly great - most were very cheerful, courteous and accommodating, barr a couple of waiters who seem impatient. The kids really enjoyed the kids club, and our rooms were kept neat and clean as well!

The staff

Food is sub par

Perfect getaway!

Physically 5 star, but service lets it down.

Paul was amazing thank you Place was perfect

Absolutely amazing

Slow Service bad food, completely unclear water. Not worth it to spend that money.

Clean rooms and resort. Loved the infinity pool and the Gish bar. Great food

The whole resort is outstanding and the service and staff are absolutely amazing!

Great property. Spectacular service

Disappointing stay - not being allowed to use the snorkel/fins or any non motorized sport equipment during our 3 day stay just unacceptable. Was told snorkels were only for organized hotel tours (?) and was told it was too windy to use the other equipment. There was barely any wind. The equipment just sits there unused. Inexplicable. Shortened hours. Staff just calling it in, no motivation for customer service, and there is no recourse other than these reviews - you are just stuck there having paid thousands of dollars for subpar experience, false advertising. Facilities great, experience disappointing ultimately due to staff. A big smile and “Bula” does not hide the true indifference staff have for facilitating guest experiences. Truth.