综合评分和评论 Homewood Suites by Hilton New Orleans French Quarter

Dirty sheets.

Overall it was a good stay and good location. Staff is friendly and prompt to fix any issues

For some reason I have pending charges that are almost 3 times of what I am scheduled to pay. I can’t seem to get anyone on the phone

waited for hours in the lobby, finally checked in at 6pm, staff did not offer even water for us families that were waiting for a room to be ready. one family was wanting to speak to a manager but the lady at front desk just gave her an email. the water on the pool looks like it has not been maintained/ cleaned well. access to pool near elevator was not working. some stuff in our room was broken but maintenance came and fix it thu it was inconvenient going thru the hassle of someone coming in and waiting for it to get fixed. it should have been them checking if everything in the room was working. the hallway has a lot of small trash which makes you think when was the last time they vacuumed the floor and questions the cleanliness of the hotel. the sheets for the sofa bed was not changed since it was not even folded when we took it out of the bag and it has a smell. breakfast exactly the same for 2 days we have been there. really horrible for a hilton

Excellent location, breakfast was good and the rooms were nice. House keeping and hotel cleanliness was very poor. House keeping only cleaned our room once the week we were there. Hallways and elevators were never vacuumed or cleaned. We had an issue with a toilet and it took 2 1/2 hours for someone to respond. Front desk staff seemed annoyed when asked for things such as towels or toilet paper, or when told of an issue.

The valet staff was the best. This is a very difficult area to transition from vehicle to lobby. Vehicle was retrieved promptly

Staff and room were excellent

Was a great stay with family. Everything was walking distance and hospitality was great

The only thing positive about this place is the location, which is about 2 blocks away from Bourbon street. The free continental breakfast, Monday through Friday was ok. Other than that, the facility highly worn, carpets in halls very used amd outdated. Room wasn't clean, there was still hairs on bathroom floor. Cockroaches are everywhere outside, even saw one on the outside of our room window when we first arrived. When checking out in the early morning hours, the staff just said they couldn't check out at the time due to resetting system. No thank you or anything else. Will not be returning.

Hotel with two community centers in front, sadly a lot of homeless people around and tend to get in the hotel

Worst hotel experience.

Great location, clean rooms, good breakfast. I could stay there again anytime.

This property was super walkable to Bourbon Street/french quarter activities and was clean and quiet.

Room would not cool, 80 degrees and higher entire stay even with fans that we bought. Could not get anyone to bring us towels even after 4 requests. Parking is a minimum of 45$ a night. The pool is tiny and was disgusting. Broken doors, and more. Not very accessible or family friendly. Could not get an answer when calling the front desk. Staff was friendly when we did interact though. Overheard others complain about bugs.

It wasnt readily available to anyone off of the street.

Ugh, this hotel was gross. The lobby and hallways were filthy. The room wasn't cleaned well, and there was trash everywhere. The sheets smelled weird too. I hated it. The food was awful. The fruit had the skins on, the meat was raw the second morning, and everyone was pissed. The staff is super slow, and the line at the front desk was insane. Lots of people were complaining in the lobby about how slow check-in was.

Everything was great from the fact that they let me check in early without a fee, the staff was always pleasant and accommodating, the room was clean, and the hotel was peaceful.

Didn't like the carpets had a smell decore can be updated loved the staff and the convenience of the location

Beautiful room and great service. They had a happy hour with gumbo and snacks and drinks and a nice breakfast.

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