I have never been treated so poorly as at this hotel. Upon arrival staff were generally unwelcoming, just gave me my key and that was that. Later I came down to request milk for my room, the person I spoke with audibly sighed and huffed and puffed to go get it. Upon return he said there was no milk. I expressed my disappointment as I really wanted a cuppa (having been hiking all day). Walked off expressing disappointment to myself to which he then shouted WHAT ARE YOU SAYING! I carried on walking as his voice was very intimidating to which he further shouted across the pub in front of diners SAY WHAT YOUR SAYING TO MY FACE! I was forced to address him to say all I was saying to myself was my disappointment and that he shouldn't be speaking with a paying customer at his hotel in such a way. Went to my room and barricaded myself in. Felt so uncomfortable there I got up early and left so I wouldn't have to see him again. As a solo female traveller he may me feel very intimidated. Completely unacceptable behaviour. It's a shame as the room itself was fairly nice and comfortable with nice views.

Great pub in unique location. Local feel. Great food and selection of beer

The room was clean, Staff excellent, Bar fully stocked, Wifi good. Room was very small 10foot wide 20foot long, bed very soft, no good for people with back problems. Advertised as B&B cleaner had to get manager in to do breakfast which was basically a bacon sandwich. No breakfast the following day even though it was the chef who let us out of building!

Great beer and food

Great little gem of a place. Staff were great.

Miniscule TV and no shampoo.

It was absolutly charming. The meals were very good the ambiance wad cosy a real pleasure

Internet was ok

Lovely character hotel, room comfortable & cosy, staff friendly & helpful

A small drab room with a uncomfortable bed, ALL of the fittings in the small shower room were broken. We did not stay for breakfast.

A lovely place to stay in Ashover. Staff were kind and friendly and the accomodation is quiet and comfortable, if a little lacking in detailed maintenance in places. But despite that, I should be happy to return in the future

The hotel part of the pub was convenient for one night. The property was old and tired. The reception was neither friendly nor unfrienfly, rather indifferent. We exchanged very few words. 'Pal' and 'Mate' were two. The room was small but clean. Again tired. Wall paper peeling, bathroom needs grouting, no hot water. One bedside lamp no bulb, which could be dangerous, the other the the bulb was blown. In the moring at 0745hrs we appeared to be locked in. I exited the building via the fire escape.

Bedroom was clean and functional. Shower had engrained mould in the tiles. We were not told beforehand that there was a singer (of sorts) playing ruined any chance of an early night. Free wifi, was none functional. Food arrived within minutes and was poor. Were told we could order breakfast then text at midnight to say we couldnt.

Très belle chambre, grand confort et la cadeau de bienvenue était un vrai bonus nous qui adorons le Titanic ! Par contre petit couac, il n’y avait pas de produit d’hygiène dans la salle de bain pour la douche. De plus le petit déjeuner était fermé ce jour là. Mais nous avons été orienté vers un très bon endroit.

Rolige omgivelser. Litt slitt, måtte sjekke med eiet om vi hadde reservert.

The staff were very helpful

Really good, and great value. Lovely setting, and great views from the pub garden and terrace. Good base for walks into Derbyshire, and great beers. Rooms are all themed to different Titanic beers, which is really quirky and nicely done. I was in Steerage, and the only negative comment was the very noisy water pump that goes off intermittently once or twice and hour through the night. Once you get used to the sound it was okay, but it does shock you a bit at first. If they could sort that, it would be great. Staff were welcoming and lovely. A hidden gem.

very helpful staff, great selection of beers. food good and plenty of it. beautiful place to stay. i try to always stay here now when I am working in the area.

Pros- good location, good size room with really comfortable bed. Good value for money. Cons- initial room was right above the loudest part of the pub so I asked if there were similar rooms available in a quieter location. The manager - Andy - so rude. Actually stunned by his treatment of me. Made what should have been a simple room swap really heated. I eventually got to change rooms and I'm so glad I did- the second room was ideal. But having Andy speak to me the way he did put me off staying again and I've told local friends my story so they're aware. Such a shame - as a paying customer I expected much better.

There was no heating in the bar or the rooms during my stay, because apparently the heating was broke. My colleague had stayed an extra night than me, but the heating was not fixed at all during our stay and no explanation or refund, etc was offered. The bar and rooms were cold (although an electric heater was provided in the room) and everyone in the bar was sitting in coats and hats (never witnessed this previously)! The rooms were ok, but some maintenance is required due to a towel rail hanging off the wall, cold tap was loose, toilet seat was very loose, paint flaking off the bathroom ceiling and the TV signal was weak (pixels at times). Shame really as its a nice building, but just seems to of been left behind with no money spent on it! Big thanks to Martha though as she was very helpful and did seem to care.