Staff were very accommodating; my flight got in early before my room was ready to check in and I was able to borrow the shower in the hotel gym to freshen up. I called down to room service/housekeeping/ front desk many times during my stay and they always had a solution ; always came through . Especially when I needed a steamer to steam my dress and scarf for a wedding. Thenot hotle restaurant is absolutely incredible. I had both breakfast, lunch and dinner there. The ambience is very much understated elegance and luxury, not pompous