Some staff members were great but some were not so nice. They didn’t really introduce facilities in the room to us. Lighting in bathroom and private onsen was very dim - I slipped and fell as I missed the step between the onsen and shower room. Public bath was ok. Quite small. Meals were ok. The staff at restaurant for dinner was smart in bringing me packs of ice for my bruised and swollen arm. One staff volunteered to take photos for us before leaving and she was sweet. The other staff at ground floor after we got off monorail simply ignored us.

I had a really excellent and unforgettable stay in KAI. First you will have an interesting entry by taking a cable car from the entrance to the lobby, and then you will get a superb environment, the decoration looks fantastic, all the staffs are nice and helpful, the food tasted brilliant, everything is extraordinary good and almost perfect in this hotel.

很好的體驗

酒店非常整潔 職員服務細心 私人溫泉寧靜乾淨 早餐晚餐食材，豐富高質素 早餐只係欠咗一杯咖啡

Staff and food quality both are good

由接待, reception,客房及酒店都給予人舒適親切感.唯獨美中不足是早餐後想要一杯咖啡,服務員說沒有,要到大堂自取,如此級數的酒店實在有點失望！

客房整潔，

The room is very nice. Quiet, spacious and clean. The package included dinner and breakfast both are delicious. Outdoor Onsen is the best.

It was an amazing experience—everything was absolutely perfect! I had a fantastic time celebrating my birthday there and truly enjoyed every moment.

很星野 我和先生穿他們的外套出現過敏症狀，沒穿就沒狀況，我們是不想說衣服不乾淨，但好像就是這樣 食物好吃，很有創意，2天的食物都不一樣 旅館環境也很優美作人員服務很好，感覺賓至如歸 只是鬼怒川本身沒甚麼好玩，住2天只能待在飯店吃飯，泡湯，還好最後一天晚上去湯西川溫看雪祭點燈，ㄧ切的不虛此行了

Very spacious room. Perfect, quiet location. Hospitable staff and great food. Onsen is awesome.

I actually don't know how to review such hotel. I think their service are excellent, but does'nt seem to care exactly what customers want. Very friendly and try to provide service, but they lack of communication skills with foreign languages and not able to adapt to customer's requests. Everything looks very good but don't think it's worth the money paid. Also, to access to the hotel is a big problem concerning you are carring a lot of luggages under late night bad weather condition.

非常棒

環境舒適，晚餐早餐都岀色

第一次遇到搭纜車才能夠到達Lobby的飯店，非常新鮮有趣，整體而言只能說一句不愧是星野 界系列，房間舒適寬闊，房內的湯池是半露天，秋天泡起來非常舒服，晚餐精緻豐富，早餐是簡單的日式早餐，下次有來鬼怒川還會再來入住

服務人員服務態度非常好，溫泉區的環境亦維護得很棒，吹風機是Dyson的。美中不足的是臥室的照明非常暗。

一行人抵達旅館時行李都下好了才被告知旅館的接駁車故障要我們把行李重新上車帶我們走另一個入口，結果把行李重新上車後又被告知接駁車修好了又再把行李搬下車，搞得大家還沒進旅館就已經灰頭土臉。晚餐時有一人的鍋物顏色較深味道也特別鹹，向服務生反應後得到的答覆是「所有人的湯都是同一鍋料煮出來的」，這個答案有點令人無語也不應該是這麼高級的旅館該有的答覆吧？感覺挺掉漆的…

十分滿意。

Hotel is in a remote area, weather is relatively cold, but the room didn’t offer the cover clothes in the room. You need to ask the staff in front desk for cover clothes for keeping warm. Bath tube in my room is very dangerous! The temperature safety lock is fail. I’m almost getting burn by the hot water.

非常好