Staff and food quality both are good

由接待, reception,客房及酒店都給予人舒適親切感.唯獨美中不足是早餐後想要一杯咖啡,服務員說沒有,要到大堂自取,如此級數的酒店實在有點失望！

客房整潔，

The room is very nice. Quiet, spacious and clean. The package included dinner and breakfast both are delicious. Outdoor Onsen is the best.

It was an amazing experience—everything was absolutely perfect! I had a fantastic time celebrating my birthday there and truly enjoyed every moment.

很星野 我和先生穿他們的外套出現過敏症狀，沒穿就沒狀況，我們是不想說衣服不乾淨，但好像就是這樣 食物好吃，很有創意，2天的食物都不一樣 旅館環境也很優美作人員服務很好，感覺賓至如歸 只是鬼怒川本身沒甚麼好玩，住2天只能待在飯店吃飯，泡湯，還好最後一天晚上去湯西川溫看雪祭點燈，ㄧ切的不虛此行了

Very spacious room. Perfect, quiet location. Hospitable staff and great food. Onsen is awesome.

I actually don't know how to review such hotel. I think their service are excellent, but does'nt seem to care exactly what customers want. Very friendly and try to provide service, but they lack of communication skills with foreign languages and not able to adapt to customer's requests. Everything looks very good but don't think it's worth the money paid. Also, to access to the hotel is a big problem concerning you are carring a lot of luggages under late night bad weather condition.

非常棒

環境舒適，晚餐早餐都岀色

第一次遇到搭纜車才能夠到達Lobby的飯店，非常新鮮有趣，整體而言只能說一句不愧是星野 界系列，房間舒適寬闊，房內的湯池是半露天，秋天泡起來非常舒服，晚餐精緻豐富，早餐是簡單的日式早餐，下次有來鬼怒川還會再來入住

服務人員服務態度非常好，溫泉區的環境亦維護得很棒，吹風機是Dyson的。美中不足的是臥室的照明非常暗。

一行人抵達旅館時行李都下好了才被告知旅館的接駁車故障要我們把行李重新上車帶我們走另一個入口，結果把行李重新上車後又被告知接駁車修好了又再把行李搬下車，搞得大家還沒進旅館就已經灰頭土臉。晚餐時有一人的鍋物顏色較深味道也特別鹹，向服務生反應後得到的答覆是「所有人的湯都是同一鍋料煮出來的」，這個答案有點令人無語也不應該是這麼高級的旅館該有的答覆吧？感覺挺掉漆的…

十分滿意。

Hotel is in a remote area, weather is relatively cold, but the room didn’t offer the cover clothes in the room. You need to ask the staff in front desk for cover clothes for keeping warm. Bath tube in my room is very dangerous! The temperature safety lock is fail. I’m almost getting burn by the hot water.

非常好

The hardware and service were great. Yet, food was not so impressive especially the upgraded dinner did not worth the price.

環境以簡潔融入自然為主題，房間舒適。房間以外的設計沒有太大驚喜，因為和周邊的環境差不多。主要問題是食物沒有選擇，－半是傳統日式食品，魚類和飯為主；另一半是看來美觀但味道不太好的fusion份子料理。不是個個人都會欣賞。最好自己帶後備食物。相對其他類似價錢或者價錢低些的溫泉酒店，食物選擇是比較差的。

環境優美整潔，住宿品質令人驚艷值得再訪！

Everything is perfect