Needs renovation

Pillows, towels and bed sheets were full of stains. Paper thin walls - could hear next door guests normal conversations. Bed was far below basic standards. The bathroom floor was not draining properly, with uneven flooring. The good thing: location was right in the middle of town with a walking distance to major shops.

The rooms are a bit tired which is too be expected for a budget motel, however the lack of service items demonstrates a certain lack of willingness of staff to provide appropriate service. The room I checked into had no soap, no bathmat, no hand towel, no chair to sit on, no glasses in the cupboard. The television remote was missing and the air conditioning remote had no batteries. There were towels and coffee cups.

No one was at the office for check in. Note on the door had a number to call and said they would be at another hotel assisting guests Kthere. Initially I called someone answered but hung up straight away. So I called several more times each time saying that no message could be left as the mailbox was full. I then googled the other hotel for a phone number and called that several times getting the same mailbox was full message. Finally someone texted back asking was I trying to book a room. When I said I was here for an already booked room they texted back saying go to the night box and a code. I retrieved the key I went to the room to find the handle looking very unstable and not secure. The room was very old and tired and full of bugs. The pillows mattress bedding had seen better days. The toilet seat was completely broken off. Also the previous people in the room had not flushed their number 2 dump absolutely disgusting. One plus was shower water pressure was great and good hot water. Some guests in other rooms came back very late and partied loudly in the car park No one in the office when we checked out Fortunately we only had one room as I would not have stayed longer. Worst hotel I have ever stayed in plus paid $170+ for it I struggle to believe Expedia have it on their site Would not recommend and definitely would never stay there again

A clean room. Quiet location and close to shops.

The staff were courteous but the room was tired and in need of some TLC

I’ll start with the positives. It’s a short list. The fridge was better than I expected. The cooling system worked. The shower was good. Now for the negatives. Check in was from 2pm. No one arrived until 2.10. The line was “someone at our other motel locked herself out of her room “. Having re-read the reviews, this seems to be the standard excuse…I unpacked a little and realised there were no towels in the room. Back to Reception, no one there. I rang the number provided, left a message, no response, waited another ten minutes with a guy trying to check in. I was told “this is the third week in a row they’ve forgotten to put towels in”. The very nice (but overworked or disorganised) manager said she’d deliver them. Meanwhile, I couldn’t log on to the wifi. Back to Reception. It seems it’s a common problem. I was given the management password and it worked okay… An hour later, she came with 2 bath towels, no hand towels. But nowhere to hang them apart from one hook. The bathroom door wouldn’t close. One power point was broken, meaning you could watch tv or boil hot water. And the advertised toaster wasn’t there. I realised at around 9pm, when I was wondering how much I’d paid for this place, that in fact I’d booked a triple room and was given a double. And a double made for one occupant. One bedside lamp. One chair. One serving of sugar. And one dead cockroach on the floor which had probably died of disappointment. Innisfail is nice, but don’t stay there. Stay in Tully.

En pleine ville mais calme. Chambre vaste

There was large gap below our door to the outside where we needed to shove a pillow to feel safe from the critters of Australia. We had no where else to stay as we were exhausted from driving. Would absolutely not recommend unless desperate, as we were.

It was simple & convenient & close for our overstay needs , the owners were helpful and it was quiet and felt safe. Still would be good to have better locks on the door . I suggest a dead lock or chain lock as only had the door knob style handles.

Very close to shops & friendly staff

No reception - delays checking in because no one present. Manager expressed she was there to help but was openly hostile when approached for shampoo & conditioner. Never responded to an enquiry about whether there was an iron available (we were in town for a funeral) probably the most run-down place I’ve ever stayed. Expedia should be ashamed they list their properties

Innis ist keine Reise wert

Great value

From the moment getting out of the cab, the lady and i, just felt more than welcome. Mary-Lou the owner is such a bubbly lovely person, nothing was too much trouble. I would definitely recommend this motel and will definitely stay here in the future.

Reception was shut on our arrival. No instructions visible as to what to do. No phone number visible. Used hotels.com app to find number to contact owner. Costly phone call as my phone and I are from the UK and obviously having to phone an Australian number. Given a code to open key safe. Motel looks down at heel. Photos show the view from our room and looking into the room. Evidence of damp on ceiling tiles of room. The whole place needs some TLC. When the owner knows reception will not be manned why not message the person coming to stay via the hotels.com app and send the safe code and room number. The room was clean but uninspiring. It was not value for money. I was very close to giving up on the booking and finding somewhere else to stay. Two things going for it: walking distance to the town centre and excellent internet

Welcoming staff, room was nice and clean. Would stay again.

Lucky to get a room. This motel needs updating and whilst it is clean it is old

Great location but showing its age bit expensive for the quality of the accommodation. But very limited motels in Innisfail. Does the job for short stays

Property is very old. Bathroom is tiny and dark. Bed is very old and uncomfortable.