Very good stay experience, European architecture style, and the service of the staff is very considerate

飯店服務人員都很用心接待且熱情

We had the most wonderful stay at The Relais & Châteaux Heritage in Madrid! The hotels is simply gorgeous, our the rooms are beautifully decorated and comfortable with every possible detail thought of. It is in a fantastic location, and the breakfast was delicious! Most importantly the staff was exceptional! Juan, Celeste, and Elsa were all so helpful and accommodating, and Olga at breakfast was the absolute sweetest! We are looking forward to our next stay, and highly recommend this beautiful gem to anyone wanting a luxurious stay while visiting Madrid!

Quarto limpo, funcionários super atenciosos ótima estadia!

I didn’t like that the bathroom didn’t have a door , only the separate toilet . Not very nice when you are staying with a friend no privacy . Also supposedly the roof terrace closes at 11 pm , the times it was closed when we tried to access and it it was stil 10pm , our room was very dark . Didn’t eat at the hotel . Only ordered room service - club sandwich once it was ok not great . Staff were friendly .

Good location , employees are young, they are in process to be good!

Great place and all is New and clean

it was expensive, 30 euros per person

Tudo

Impecable! Bastante bonito, cómodo y muy buen servicio.

Excellent small luxury hotel. Very friendly staff are knowledgeable and helpful. Beautiful rooms are elegantly decorated and comfortable. Great location close to great shopping and dining options.

Quarto amplo e de muito bom gosto. Equipe gentil

“An absolutely stunning stay at Madrid Château. The room was beautiful, the service was exceptional, and every detail was handled with care. The hotel itself is truly gorgeous elegant, peaceful, and perfectly curated. An unforgettable experience.”staff beyond friendly lived it

Nice hotel, very friendly staff. Rooms are however in desperate need of a remodel, wallpaper peeling off wall, broken desk, wood falling off ceiling / visible water damage. A bit surprising for a R&C. They also need to clean under the bed pad, I found broken glass.

Si

Uma dos melhores atendimentos que já tive. Colaboradores muito atencioso. Quarto confortável e um excelente café da manhã

Exceptional services

Hotel maravilhoso em todos os aspectos

el desayuno muy bueno y completo

This is a boutique hotel in an excellent location of the Barrio Salamanca of Madrid. The hotel is quiet, luxurious and spotless. The moment we arrived we felt at home, personal touch everywhere and with everyone. Breakfast is outstanding. Concierge was able to get us every reservation we requested. We are specially grateful to Alvaro in the front desk and Adria, multi task gentleman who helped on everything.