The Hotel is nice and kozi

Lovely quiet well appointed rooms, nice products in bathroom.

Nice hotel in a good location. The main areas of the hotel are good except the corridors and staircases leading to the rooms which are tired and dated. The room itself was a good size with a really nice bed. The only negative regarding the room was the movement sensor light in the bathroom. I personally don’t see that this is needed. If someone went to the toilet in the night the sensor would turn on the very bright light which stayed on for around 5 minutes afterwards.

Fit for purpose

Nice hotel in the center of Rugby, within walking distance of lots of places to eat. It's an old building and thus doesn't have double glasing, so it was rather cold at night. The heating wasn't on as it was only September. For the rest, the hotel is nice enough, room was small, bed was comfy and bathroom was clean. Staff was friendly.

Friendly comfortable hotel with good standard of room and clean modern bathroom . Simple food menu but good quality. Staff very attentive also.

Terrible stay, a malfunction on booking app meant I had 3 rooms booked, the follow up from hotels.com and hotel has been nothing short of pathetic. Leaving me out of pocket for 3 rooms. Never use this hotel again... As for the hotel old and dirty

The customer service was great, and the cleanliness and general order was on par with most at this price point. They were accommodating of us bringing a pet, even if this did come with a non-advertised charge. However, I booked this stay in preparation for a very important interview day, and found myself consistently disturbed by the quite audible noise from other residents and the alleyway below, during the nighttime and daytime. I would attribute this to rather thin walls and no soundproofing measures on the windows or doors. I was woken at 5:15am to the sound of a large vehicle and smashing glass, most likely the local council just doing their job, but this and the other noise really dampened my stay. It was also noticeable there was some clear staining on the ceilings and a partially unattached toilet seat. Overall, not great, perhaps good?

Central location, nice decor, rooms clean but small

The staff very friendly, the rooms were very clean

Loved this hotel and its history, set on a high street .newly refurbished. Good value

the rear room was fine, but the window was single-glazed with '60s louuvre ventilation which let in all the noise - traffic from warwick street and hilmorton road, and loud bottle and rubbish collection at 4am. there was no advertised times for breakfast. their website says their rooms have "Flat screen, digital TV with over 100 channels plus you can cast from any device", but for the life of me i could not cast from my phone and there were no instructions on how to. also, the tv guide function was a couple of hours ahead, i.e. at midnight it seemed to think it was 2.30am. scrolling through the guide was pitiful. in the end i had to be content without the tv altogether. i asked to see the ballroom, which the duty manager was pleased to show me. it stank of air-freshener which to my mind was to mask a worse smell of mustiness. the bed and linens were really comfoetable, and the en-suite was excellent. but you gotta do something about those wndows. i just don't buy that yiu can't do anything about it just because it's a listed building.

Very central with extremely friendly staff . My room has recently been refurbished . The corridors require an update . Would recommend staying

Not a place I will go again

The property could really do with a lift but so be it.

Very easy to book and check in. Staff very helpful

Stayed for two days, pleasant hotel, old with character. not too expensive. Enjoyable stay but in the hot weather air conditioning would have been nice. Overall, good experience, and I've already booked another stay.

Good hotel - walkable in the town center - no Aircon and it gets hot in the summer. Nice places to eat nearby. Quaint and lovely.

Staff really nice but can be difficult to get their attention. Mould on my room ceiling with no window that would stay open on a hot week with someone that has asthma. Also couldn’t fit in the shower

We only stayed overnight, staff were friendly and room was good . Convenient for our use.