Great staff. Warm, cosy rooms. Lovely refurbished bathroom. Breakfast quality and cooking could be better.

Room was very clean and tidy. Staff were polite and friendly. Hotel itself was clean also

Excellent as always.

Always a good stay. Back again next week.

Lovely spot, super comfy and very fine hosts

1) No food being served in evening on Saturday 22nd November 2025. 2) TV in room broken so couldn’t watch. 3) Bedside light (right side) not working 4) Push down / pop up plug in bath didn’t work proiey allowing water to escape whilst in bath

Great little place in a great location

Great little bijou sized room, warm and cosy, nice and central, perfect for an overnight stay for a couple, taking in the n’osais event at Benn Hall, a mere 8 minute walk from the hotel. Staff were friendly and the room was spotless, with all the amenities you’d expect for a very reasonably priced and atmospheric hotel.

Room was clean comfortable and quiet. I slept well. There room was very small with no desk. The water was cold in the morning so I couldn't have a shower

Always stay here when I visit. Staff are great, rooms are new and clean, food and bar is decent.

The main problem with this property is the lack of a lift and accessible rooms. It is very convenient for the venue I go to so I just have to struggle with stairs.

Staff, the very few present, were very welcoming and helpful Old hotel in dire need of a full revamp.

The Hotel is nice and kozi

Lovely quiet well appointed rooms, nice products in bathroom.

Nice hotel in a good location. The main areas of the hotel are good except the corridors and staircases leading to the rooms which are tired and dated. The room itself was a good size with a really nice bed. The only negative regarding the room was the movement sensor light in the bathroom. I personally don’t see that this is needed. If someone went to the toilet in the night the sensor would turn on the very bright light which stayed on for around 5 minutes afterwards.

Fit for purpose

Nice hotel in the center of Rugby, within walking distance of lots of places to eat. It's an old building and thus doesn't have double glasing, so it was rather cold at night. The heating wasn't on as it was only September. For the rest, the hotel is nice enough, room was small, bed was comfy and bathroom was clean. Staff was friendly.

Friendly comfortable hotel with good standard of room and clean modern bathroom . Simple food menu but good quality. Staff very attentive also.

Terrible stay, a malfunction on booking app meant I had 3 rooms booked, the follow up from hotels.com and hotel has been nothing short of pathetic. Leaving me out of pocket for 3 rooms. Never use this hotel again... As for the hotel old and dirty

The customer service was great, and the cleanliness and general order was on par with most at this price point. They were accommodating of us bringing a pet, even if this did come with a non-advertised charge. However, I booked this stay in preparation for a very important interview day, and found myself consistently disturbed by the quite audible noise from other residents and the alleyway below, during the nighttime and daytime. I would attribute this to rather thin walls and no soundproofing measures on the windows or doors. I was woken at 5:15am to the sound of a large vehicle and smashing glass, most likely the local council just doing their job, but this and the other noise really dampened my stay. It was also noticeable there was some clear staining on the ceilings and a partially unattached toilet seat. Overall, not great, perhaps good?