Hôtel is maintained in good condition. Service is good. Housekeeping Lily has been very responsive and helpful.

Attentive, efficient and professional service — from Front desk, concierge, room service, lobby lounge, guest service, and last but not the least, housekeeping… the hotel is very well managed and makes us feel welcomed. Location is convenient right on Suzhou River, beautiful small parks and only 10 minutes walk to the Bund. 靜中帶旺. It’s our fifth stay and we look forward to our next visit.

Attentive, efficient and professional service — from Front desk, concierge, room service, lobby lounge, guest service, doorman, and last but not the least, housekeeping… the hotel is very well managed and makes us feel welcomed. Location is convenient right on Suzhou River, beautiful small parks and only 10 minutes walk to the Bund. 靜中帶旺. It’s our fifth stay and we look forward to our next visit.

設施頻出狀況，浴缸水龍頭壞掉、警報器無故大叫、電動窗簾也會自動調節 大堂退房時的人態度極差，彷彿欠他錢似的！

房間昏暗老舊

內部裝修老舊

這次是第二次入住了，選擇寶麗嘉酒店的主要原因還是酒店位置旺中帶靜，房間格局舒適，硬件設施到位，酒店服務整體都不錯，床品清潔用品都很好！

Excellent! 很時尚的酒店，苏州河邊，十里洋場的風華，卻有不一樣的静謐，讓人置身在不一樣的上海。 下次還會再來！ 極力推蔼！

Great location, a little extravagant, but fun.

Great location Excellent views

Wonderful stay. 15 minutes walk from the Bund. We got an upgrade - best hotelroom we ever had. Very spacious and luxurious.

Wonderful experience

Wir haben die Abende auf dem Balkon mit Blick auf Pudong genossen. Die Zimmer sind sehr ruhig und bequem.

Hotel room was not ready when I tried to check in after 2:00pm despite check in was available from 2:00pm. I was told to wait one more hour but room was not ready even one hour later. It was not an expected level of a 5 start hotel. One of worst reception service ever.

Súper buena ubicación

Muy buena ubicación

I am picky on all areas but this hotel thought thru most areas and very satisfying on my stay!!

Nice room,friendly staff, good area

I would highly recommend anyone the beautiful Bellagio it was gorgeous.

Booked three rooms for five nights. The location is impeccable and free parking is a big plus. The Chinese staff are very nice and friendly. However the foreign staff are not. The young white lady in the lobby is kind of arrogant and does not greet guests at all (at least not to Chinese guests). Secondly, one of the rooms (1036) has pretty bad smoking odor and we had to move the kids to other rooms that are pretty far away from the elevator.