Location is lovely, breakfast was good. We were in a superior room in newer part. Room was noce and big, shower etc was good. But mattress was VERY soft/knackered. And the TV had no remote, so went to turn on at TV, and it didn't even have a power lead. Parking good also.

free parking and great location for business trip working in loughborough

Just what we needed for a stop off - lovely friendly staff and well looked after. Maybe could do with a little updating but ticked all the boxes

Although I asked for a walk in shower the bathroom had a glass frontage to the bedroom. Yes there was some opaque bands but privacy was at a minimum! The food was okay in the evening but the service was extremely slow! Breakfast okay but I can never get my head around hot food being placed on stone cold plates!

This hotel is very tired and showing its age - it is a shame as the room I had was large with a large bathroom but the furniture is very old and scuffed. There was a Roman blind on my window that was broken so I couldn’t open it - obvious signs of water damage around the window and windowsill. Clearly has seen better days My bedding and towels were clean and the bed was fairly comfortable

Nice breakfast Parking easy

Very tied and noisey

Lovely welcome. The hotel grounds do need some work.

Nice room but the mattress needed replacing. It was too bouncy, saggy and not supportive.

The room was clean and comfortable. I did complain about a fire door that was banging on closing. This complaint didn't appear to receive attention.

I booked a twin room but it was made up as a double so had to get this changed. Requested a walk in shower but got a shower room with glass walls! Staying with my 90 year old mother so was not happy with this. Hotel looked lovely from outside but inside decor was very bland and boring. Gardens had not been yended to and grass not cut. Having informed the hotel i was staying with my 90 yo mother and requested a downstairs room they put us at the far end of the hotel so we to walk a ling way. They also failed to say they had a lift! All windows were dirty. Disabled parking spaces were inadequate as no yellow hatching to open doors wide. 3 spaces should inly have been one. Bushes also in the way. Staff were very friendly and helpful. Breakfast was more than adequate although plates cold. Overall expensive.

Advertised as a beautiful old Grange property but in truth you get a pretty sterile, care home-like environment.

Rooms were fine , beds nice , food poor, waitied for ages for anyone to come to the bar, a good 15 mins, then food cake out ok, the breakfast was poor, sausages undercooked, potato burned and had to ask for coffee, and other bits . Food was not ready for breakfast which was ok , but quality of food really let it down . Staff were nice though and tried hard to help 3 stars , very average tbh .

Fantastic staff and room was great. We have a dog and they love him. Which we love.

The room wasn’t properly cleaned , dust on the bedside cabinets , bathroom floor not clean , couldn’t get the tv to work and no instructions, the water coming out of the taps was brown . There were no other guests in the whole hotel yet we couldn’t book a standard room . Very disappointed this time . This was a return visit as we thought it was a lovely place last time . I don’t think we would return .

Nice room nice breakfast

Due to party no restaurant or bar food available until after 8pm for hotel guests

Due hotel having a party there was no restaurant or bar food available for hotel guests until after 8pm

Ample parking, friendly reception staff, a very dated hotel, disabled stairlift out of action between reception and bar / restaurant area. Room 109, 24” TV, remote control battery cover gaffer taped up, pixelated picture, reception notified, they changed the co-ax cable and handset, but no real improvement in picture quality. Bedside light did not work, bulb replaced by staff, still didn’t work, so given a freestanding bedside light. Bathroom radiator didn’t work, and couldn’t be turned on, both sink and bath plugs, rubber type, discoloured, as pop up wastes were missing, bathroom extractor fan covered in dust. Restaurant staff overworked, 1 member of staff, trying to setup for a business function as well as trying to keep up with refilling cooked breakfast items. Tablecloths not changed when table had been reset, baked bean sauce stains on the tablecloth. and napkins missing from the table. Definitely wouldn’t return.

Very nice, spacious, clean room. Friendly staff. Beautiful location. Fantastic breakfast