All the staff are incredibly friendly. The food is truly special and delicious. This is the best onsen hotel I’ve ever stayed at. Considering the service and the quality of the food, it’s absolutely worth it!

It was a perfect experience to stay in the hotel. Everything is more than expected, in particular the meals.

各方面也不錯，但是房內溫泉水可以在冬天的時候溫度調校高一點

照片即實景，無落差。服務親切，住宿體驗佳。

Definitely enjoy a perfect onsen experience here, the hotel provide shuttle bus service anytime and all the staff are polite and helpful, the environment is great and the public bath and the rest zone are very good and surprised me ! A lot of free ice cream and fruits , there a massage sofa too! Really amazing experience here!!!!! The breakfast and dinner really make me feel amazing !!!! Strongly recommend!!!!

住宿環境優美及整潔，房間設有私人溫泉放鬆身心，晚上在露台時可觀賞星星。餐廳提供的晚餐及早餐均新鮮美味，部份料理更會即場展示製作過程，讓人難忘的體驗。旅館提供接送服務往返住宿及有馬溫泉駅外，更協助接送至往六甲山纜車的位置，十分貼心，解決了非自駕遊的問題。最後服務人員十分友善，感謝他們的協助讓旅程變的更為順暢，渡過了一個愉快及放鬆的假期。

Excellent service. Room was clean. Will definitely choose again if visit Arima Onsen.

Best concierge service, excellent dinner and breakfast!

Overall very great experience. One thing can be done better will be the quality and taste of food.

这次是第三次入住了，旅馆不大，喜欢这里安静，除了温泉极好外，特别喜欢早餐和晚餐，泡完温泉后慢慢享受精致丰富的美食，员工的素质也很好，每次有需要都会得到他们的帮助，下次还会再来。

房間設備完善，就是房外的私人風呂溫度不是太夠溫熱。懷石料理味道很好很有創意。－應服務人員態度良好，下次會再一次來這温泉酒店。

我们已经是第二次来了。员工非常和善周到，食物十分精致丰富，每道菜都很花心思，每一款都新鲜美味。是一家非常贴心的温泉旅馆

The room is nice and the staffs are friendly.

Nice place, Staff is nice and helpful, the hot spring bath is great

A very nice place with friendly and helpful staff. We are also impressed by the dinner and breakfast. My 3-year old kid loves this Onsen hotel very much too. We will definitely come again for another stay.

食物非常出色，又有特式又好味，大部份野食都係即時整比客人食，好值得試一試他們的晚餐和早餐 。只係地方有少少遠

有馬溫泉區比較舊，但這間酒店已經比較新，晚餐及早餐豐富極了，員工服務一流。如再有馬溫泉逗留一晚，這間是不二之選。

very good experience, nice hot spring nice environment nice food nice people

位於有名有馬溫泉區，驚然溝通係有問題,所有員工只有說日文，令我們入住極不度滿，我們覺相片同事實不同，受騙的感覺,好在食物非常精彩,這個是值得加分的,如果溝通可以再好的話,我們今次旅程就圓滿，我希望大家亦地宜處，

the services was very good