I have already paid for the room, but upon arrival, the front desk still requires me to pay for the hotel

Canceled my reservation an hour after check-in while I was already 2.5 hours into a 3.5 hour drive for my daughter’s Nationals competition. I booked months in advance through Expedia. They claimed they were short staffed and overbooked. The manager, was unapologetic and told me to “book somewhere else.” When I explained we were traveling with a baby and were one hour away, he threatened to hang up on me for “yelling” when I was simply upset. Another parent from our team arrived and was told the same thing. She also said the property looked rundown, smelled like cigarettes, and had panhandlers outside. Canceling reservations last minute after check-in time is completely unprofessional. The lack of accountability and customer service made it worse. Would not recommend.

room had a strong cigarette smell

The room was disgusting. Clumps of hair on the bathroom floor, reeked of cigarette smoke, couldn’t even open the window because the blinds were so disgusting, I was scared to touch them. And what made us say ‘NOPE!’ Was the dead cockroach just lying on the headboard… staff apologized and said I would get a refund, so we will see if the money goes back to my card. I will be calling in a couple days if not. Terrible experience.

Everything was clean and staff was polite, but it appears to be an older property without amenities including hairdryers, kitchen supplies, or housekeeping services. For the price point, it was fine. It was close enough to the conference center, but there are several different options available. We would probably spend more money to have an upgraded experience.

Housekeeping service need to do better and they need a better furniture in the rooms.

Got to the property and they had no room for us even though we had a confirmation number and a message through Hotels.com from then. Had to find another hotel at 9:00 at night

Wasn't Breakfast... Only Coffee, Hot Water, No Cream

Juste correct

Staff support was lacking, door locked upon arrival. Staff was already gone contacted Expedia and never heard back from the staff of hotel or Expedia.

First,The room was excellent. On the first moment i arrived, the associate was mean. She wouldn't let me use the restroom or hold my bag or didnt say welcome. Second, i think your breakfast choices could be better. Grab and go. By the time you came at 7:30 nothing was left. Third, the people in the room above me were so noisy at 1:30 in the morning. Made it difficult to sleep. Too bad, it was centrally located and hope next time things will be better.

Perfect

We had to stay there for a dance comp, so weren’t really looking for anything super nice, just sleeps able. Well, not this place. It was horrific ~two men were fighting outside as we drove up and the cops came, one man was arrested~ whose mother lives on property😳FILTHY room, hair on bed and BLOOD splattered on desk. We left immediately. I was absolutely mortified. NEVER AGAIN.

Staff was horrible dirty hotel crazy traffic in and out of different people

They did not have the room we had paid for. The hotel and the hallway smells like weed and urine. The room had no cabinet doors on them. Dresser drawers were missing. There were no blankets on the bed. We to call the front desk and go pick them up. When we pick them up, they were not even folded and had pieces of hair weave stuff to them. Also, there was no breakfast provided for the guest as average. No hairdryer in the bathroom one in the bathroom. This was the first time we ever stayed in an extended stay hotel, and we never will ever again.

Everything fine

Let’s begin with the front end clerk and all the people that are either on drugs or homeless on the premises. Room was dirty and I didn’t get any coffee or whatever they claim they offer for breakfast.

We requested pans, plates etc for our room so we could cook in there. The hotel has no silverware, we only got one bowl, and the toaster was filthy. We read that we’d have a continental breakfast beginning at 6:30am and I wake up early so I went down to get some breakfast but right at 6:35 nothing was left. I went down a couple times and it was the same way every time until two days ago when we went down there extremely early trying to get something to eat and then we saw the little amount of food being put out there for all of us guests. I counted 6 nutrigrain bars, and 5 muffins. Nothing else but coffee but less than 10 total packets of sweeteners for the coffee including sweet n low, sugar, and the yellow but all the packets together was less than 10. I’d turn in our dirty towels in exchange for some clean ones and it was not a one for one swap whatsoever. Then, I ran downstairs to get a roll of toilet paper this morning but the girl said they’d run out so I had to ask her to substitute and give me a box of tissues because they will not give us two rolls so we have plenty but instead each day I had to come down to pick another up. Also, the hotel elevator was taking a long time and I think it was clear after I heard enough people saying it wasn’t always that slow. Other than that it was a decent stay for the price though.

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Hotel was dirty. Homeless people were sleeping in the lobby and lurking around the property at all times. It smelled like an animal shelter in the lobby and cigarettes in my room. Our room was barely cleaned and the shower and bathroom were obviously not cleaned.