I have already paid for the room, but upon arrival, the front desk still requires me to pay for the hotel

Our shower was broken, the staff was missing the majority of the time. There was hair everywhere in our room. The "breakfast" is one single pot of coffee and a handful of oatmeal packets. The entire building reeks of smoke. The furniture in the rooms is falling apart and beaten beyond use, and covered in stains.

It was basically a half way house. I was harassed by a shady character outside. The room was disgusting and not as advertised. Walls were paper thin and i could hear the domestic abuse that was gasping nextdoor clearly. The upstairs guests kept me up for 3 nights dragging furniture around and having their kids screaming/ parkouring off the furniture. Told management and they did nothing about it. And the so called breakfast they provided was old coffee and a nutragrain bar.

The room was dirty and the physical space looked like someone had trashed it recently. A kitchen drawer had been destroyed with the pieces left behind. Thete was a whole the size of a fist in the bathroom door, and stained and dusty loose slip cover on the only chair, dirt on the night side table and the mattress, which moved the moment I sat down showed filthy surfaces wherever the frame had a flat service. The walls were scarred with what looked like a blunt instrument. I left 20 minutes later despite having paid for 2 nights. It was located in an area where I wouldn't have walked after 4 in the afternoon, when businesses shut down.

Staff was nice and helpful. Room was fine. I was satisfied.

The front desk staff and manager were extremely helpful with the check in process; they went above and beyond to assist! The room was clean and comfortable, and the location was perfect for our trip to Providence College.

Felt like a rehab facility that smelled like cat and dog piss. Would not reccomend. Maybe the non-animal customers get better non-piss smelling rooms?

There is NO ONE at the front desk like at all at night … no coffee in the morning and the sheets were DIRTY … never again

the room was clean, but the 2 chairs they had in the room, one of them the seat had rotted almost completely away, the other was just plain old and both of them should be in the trash - for 5 days we didn't sit on either one. The staff at the front desk was pleasant for the most part. There were too many peo[le hanging around outside of the door and even in the very small foyer.

Staff was fine, room was clean. Hotel does have a smell to it

The lobby is probably the only nicest thing I can say about it as my experience was poor. The room was not clean, I had a stained bed, the chair was scratched up, the wall was dirty, and the blinds were damaged. I couldn’t take off my shoes at all because it is so dirty. Im grateful for the staff at that hotel that were helpful in every way they can be.

It was disgusting. Had a horrible odor. Floor was filthy. Chair in room looks like a cat scratched it

No glasswares

Room was in terrible condition. Damaged walls and furniture. Blinds missing control wand. Makes me question the quality of properties suggested by Hotels.com

Front desk staff was extremely helpful

It smelled disgusting the room was disgustingly dirty and smell so bad and the people outside of the hotel are homeless people that even entered the hotel. Definitely don’t recommend

The room was in disrepair. I left and asked for a refund

Need more cleaning attention on the room floors

Very limited breakfast with packets of oatmeal in a do-it-yourself in a paper cup expectation.

Only positive was staff interactions. My coworkers arrived to the hotel where the beds were dirty and rooms smelled of smoke despite being a smoke free hotel/room. There was multiple signs of police presence and violence around the hotel before leaving to stay somewhere else