I have already paid for the room, but upon arrival, the front desk still requires me to pay for the hotel

The best thing about the place was the staff. Check in was backed up and a fiasco, but staff managed it effectively and were very nice. Parking was fine, water pressure was good. There was an intense smell everywhere which I couldn’t identify. If it was a the smell of a cleaning agent it had a caustic edge to it. The chair in the room was whooped. Peeling pleather. Sticky. The laminate floor in the room was likewise very sticky, The morning coffee set up was pretty pitiful. We arrived around 8a and there were a few oatmeal packets (no water), coffee with lids but no cups, a smattering of red solo cups and a large, dripping pump container of vanilla creamer. It was like a still life of sad. Price was acceptable for the last minute nature of our overnight visit, but I can’t imagine an extended stay.

So I have to say for the type of hotel it is, it wasn't bad. It's was a kind of basic with not many amenities but it was clean and the staff were very friendly and helpful. We were there 2 nights but, as the name says, there are people who stay there for an extended stay. There are kitchenettes in the rooms and you can be provided with certain items to help you prepare food. The General Manager, Cody, was super helpful and told us, as a new GM, he was making many improvements to the property. Overall, not a bad place to stay.

Recently stayed at this hotel. In a horrible area. The hotel staff is rude. The hotel allows pets , dog poo in the hall way and parking lot. Dirty floors , old damaged furniture, non working tv and remote . Stay away!

Great staff, the girl at the front counter on Saturday when we checked in was such a sweetheart! We normally stay at a higher tier hotel when we come into town but decided to try here since so many places were sold out because of the World Cup. Even though the higher tier has more amenities and different types of rooms but the price point of this hotel was definitely lower so we expected the differences. We were pleasantly surprised how clean everything was and how kind everyone was. Great stay for the price point!

We had a very enjoyable day at the extended day

Muy mala atención.

The hotel is extremely understaffed to the point of having to wait almost an hour to check in. There was a sign at the front desk saying someone would “return soon” which is not at all helpful since “soon” tells people nothing. Once the front desk clerk retuned she was very pleasant but the people waiting were not. She told me (because I asked) that she would be alone for her whole shift. The room itself was clean which was a pleasant surprise, but the trash cans at the two entrances were literally overflowing and spilling on to the ground and then blowing through the parking lot. Having a young girl by herself on a Saturday until at least 11pm is alarming and unacceptable from a hotel guest perspective but also from a security/safety perspective

First and last time staying there, reserved two nights and ended up canceling my last night. Filthy, run down, inoperable utilities in the room, stinky, and furniture and blinds were atrocious. Never again!

It was fine

Sorry I picked this property. Lots of unrepaired damage in the room and no idea when the floor last had a cleaning; wiped up a little water I spilled and the paper towel was black! Boom box upstairs was going till after 1:00 am, no one in office to complain to.

I was given the wrong room, the pictures advertising a lobby that doesn't exist. The area is suspicious, I'm surprised my car wasn't broken into. I think I got bit by bed bugs. Wifi was terrible. Everything listed as "included" was actually an extra fee.

The hotel is used for long-term stay of some refugees and junkees. For breakfast which is supposed to be included, they brew coffee but do not provide paper caps. One needs to ask the hotel staff to give you muffins from the hidden counter every time, as they are afraid that junkees will eat all muffins at once.

The couch was ripped up, the television was broken, the wifi didn’t work!

We were greeted like we were scum of the earth by a lovely woman at the front desk. The whole place stunk of marijuana. Weird sketchy location. The freeway across the street was extremely loud all night long. The floors were filthy in the room and one of our pillows had blood stains. Do NOT stay here

Clean room and conveniently located an Uber ride away from Providence.

It was decent. Not too bad for the price

Canceled my reservation an hour after check-in while I was already 2.5 hours into a 3.5 hour drive for my daughter’s Nationals competition. I booked months in advance through Expedia. They claimed they were short staffed and overbooked. The manager, was unapologetic and told me to “book somewhere else.” When I explained we were traveling with a baby and were one hour away, he threatened to hang up on me for “yelling” when I was simply upset. Another parent from our team arrived and was told the same thing. She also said the property looked rundown, smelled like cigarettes, and had panhandlers outside. Canceling reservations last minute after check-in time is completely unprofessional. The lack of accountability and customer service made it worse. Would not recommend.

room had a strong cigarette smell

The room was disgusting. Clumps of hair on the bathroom floor, reeked of cigarette smoke, couldn’t even open the window because the blinds were so disgusting, I was scared to touch them. And what made us say ‘NOPE!’ Was the dead cockroach just lying on the headboard… staff apologized and said I would get a refund, so we will see if the money goes back to my card. I will be calling in a couple days if not. Terrible experience.