very good ocean view hotel and pretty nice hostess, i really enjoy that even though i just lived one night

The property doesn't respond to repair issues. One short text would have been appreciated. This property is not currently handicapped equipped. There is construction that has closed the elevator to access the pool, beach and restaurant.

Pool / Beach : great. No crowded and stunning views Restaurant: many options around but the one in the property is great food & service Security; very safe. 24/7 guards Room: hotel size. 2 X Twin beds. Nice view and quiet. A little bit outdated. kitchen and appliances.... Very old and just for show really (microwave was dirty & rusty inside) Bed: very hard and pillows just ok. A/C: very quiet In short : a cozy place to stay if you want to spend more time outside than in your room. With nice pool, beach and food service

Had to wait for more than an hour because maintenance guys were working. Ask for extra towels and never showed. Rugs to old and dirty. Cero comunication before 3:00 pm Worst host ever

Avis important: expérience insatisfactoire et manque d’honnêteté du personnel. Je ne recommande pas cet établissement et je conteste que les photos publiées reflètent la réalité. - À mon arrivée, on m’a exigé un dépôt de sécurité équivalent à 260 USD, et la personne qui l’a perçu s’est montrée extrêmement arrogante. - Lors de l’ouverture de la porte du balcon, on m’a demandé d’éteindre le climatiseur. - Après environ 20 minutes sur place, l’état des lieux m’a répugné au point de m’empêcher de rester; nous avons détecté une forte odeur d’humidité et des taches sur le lit et le sol. - Le bâtiment présente des couloirs sombres et lugubres, renforçant l’impression d’insalubrité. - Malgré le paiement du dépôt, la gestion a interdit l’accès et a refusé le remboursement, démontrant un manque d’honnêteté et de service clientèle. - Je déconseille fortement de se fier aux photos externes ou à la publicité; la réalité sur place est très différente et ne correspond pas à ce qui est montré.

Nice property and room had a great view of the ocean. Wish we could have seen the sun come up from our balcony. Had a small kitchenette. We did not have a table on the balcony which would have been nice and we also had low water pressure in the shower. The beds were comfortable.

Towel and Bed sheet were dirty . Lots if aunts in kitchen and bed . There was false advertisement. Address was wrong . It took me more than half a day to find the place because place is called Cancun Plaza not ocean view apartment. I do not recommend this place all kitchen equipments were not functioning such as microwave no coffee no water for guest

Muy bonito todo, las instalaciones; la atención por parte del huésped.

El complejo está bien ubicado, pero al condominio le falta mantenimiento y mejor comunicación con la administración; Natalia literalmente me ignoró en mi solicitud para que arreglaran la TV.

Es un hotel que requiere mantenimiento, pero está muy bien ubicado.

The property in Cancun is very old, dirty, dark, and unsafe. I would never go back.

Solo hay un tema, reparar la puerta principal ya que estaba colgada y costaba mucho abrir.

Tiene la mejor vista ! La playa está hermosa en esta zona en el lugar hay un restaurante junto a la hermosa alberca que todo está delicioso y aún precio súper accesible

Unsanitary conditions such as human fluids all over the bathroom toilet , hair on the bed, kitchen was dirty and sticky, check in and out in less than 5 minutes the worst was the management, extremely rude and not willing to help on any way please avoid this place if you can it ruin my entire vacation trip

Experiencia formidable, check in sin contacto sin inconveniente, piso alto con apartamento reciclado, moderno, con espectacular vista al mar. Parking cómodo, con tienda de insumos elementales en la propiedad. Solarium y hermosa piscina con vista infinita. Restaurante a la carta con precios razonables y buenos productos. Miguel su anfitrión nos brindó indicaciones amables y precisas para que nuestra estancia fuera maravillosa. Muy recomendable , no se necesita un “todo incluído”

Dirty sheets and blankets, house keeping almost nonexistent and very poor communication on getting things and voicing complaints

There was mold in the sugar and coffee jars.

Lo que no me gusto fue que me quede encerrada en elevador por dos minutos sin aire y no funcionaba el celular y timbre y no iba nadie

The smell

La habitación a la que nos cambiaron estaba muy bonita y cómoda, con una vista excelente al área de piscina, la playa y el mar de diferentes tonos turquesa.