综合评分和评论 El Encanto All Inclusive Resort at Hacienda Encantada

MONEY STOLEN!! We stayed for 4 nights total and on our last day there, we noticed $500 was stolen from my wallet. No one else had been inside our hotel room except our family and THE CLEANING STAFF. During our second day there, in the morning when I tried to enter my hotel room, there were two cleaning ladies inside my room, and one of them was at the door, HOLDING THE DOOR SHUT while I used my keycard to try to enter. I could hear the other cleaning lady on the other side of the room, and they were speaking to each other in Spanish in a very panicked manner; the one at the door was telling the other lady to hurry up. Once I entered, they quickly rushed out of the room. When I realized my money was stolen in the morning of the day we were checking out, I finally made the connection of what had happened that day when they tried to stop me from entering the room, and how they were the only possible suspects of stealing $500 out of my wallet. We submitted a claim with the hotel while we were checking out, and have never heard since. They promised they would investigate the situation and reach out to us. It's been a whole month and we haven't heard anything. DO NOT recommend your friends and family to stay at this location! We will definitely not be coming back.

We love everything about this place. The food, the customer service, the views, everything was perfect. We will definitely be back!

Las mejores vistas de Cabo, excelente servicio, limpio hermoso hotel !!! Es la 4 vez q me quedo ahí .

Beautiful Resort with nice views and good foods.

Property is beautiful. Staff was great. Best food I ever had at a resort. Property is large with a ton of nice places to hangout. We walked everywhere but staff does drive around with golf carts to transport guest. My only complaint was having to wait everywhere you ate or got a drink for the bill to come, even being all inclusive. It’d take at least 10 minutes to get a can of Diet Coke from the bars due to having to print up receipts.

The property is large so you have to take a golf cart everywhere which was inconvenient but they were relatively quick getting to you. Our room wouldn't cool below 72 no matter which buttons we pressed and it was hot. There were mosquitos everywhere in the room even though we didn't keep the doors open. The service was kinda slow but the drinks were REALLY good! Food was also better than other all inclusive that I've been to. The kids club was small and free for one hour but my son was the only one in there so it was great for him and spending an hour there. Check in is 4PM and check out is 10AM which is earlier than most properties and you can only use the amenities until 12PM so sucks if you have a later flight. We used valet which was an extra $12 a day, we got out of the car on arrival and no one moved from their positions to help us?! Lol first time that's happened. No Ubers allowed on property, not a problem for us since we had a car but the walk to the end of the property would be long if you're using Uber. Bonus was that you could eat at some restaurants on the Marina with your AI.

Our family had a wonderful vacation at this property! We would definitely stay again. We enjoyed the pools, views, food, amenities, location. It was perfect!

I liked how everything was hacienda themed.

It was a very safe and quiet place.

Beautiful property. The scenery and ocean view from the resort is amazing. Staff is attentive and friendly as well.

Lots of hidden fees and dress codes

Dining reservations were hard to get. Paul and Luis were wonderful and very helpful

We did the all inclusive plan and the dining food options were surprisingly delicious. They maintain the property really well. It’s rather quiet. The views are beautiful. I would definitely go back what I didn’t like. Was the plunge pool on our balcony tends to be cooler water. And there’s not much to do after 8 o’clock, but if you’re looking for something quiet and great views, this is it.

The property was beautiful. Our room however had many problems. We stayed in a room with with a pool that needed to be fixed the first day. We also had a leak in several areas of the kitchen and balcony. The staff had to come fix that issue at night. The service was subpar with concierge. I never received the amenities I was promised upon arrival. I will say the transportation around the property was on point and always available. Overall I would not stay here again.

Second time here loved The adult pool and our service was incredible.. room said ocean view was not view was of the restaurant and staff setting up

Could not recommend this property enough. All the staff were so beyond friendly and accommodating , the resort was absolutely beautiful, the food was delicious, the room was comfortable, and everything was absolutely fantastic. 100% worth it to travel to this resort.

This is the second time we’ve stayed at Encanto. It is a great property if you have kids because of the availability of suite style rooms. Everyone gets their own bed and some space. We stayed in the Vista Tower and that is our favorite. Our poolside server Angel was awesome and took care of our every need. Elsa at the spa was fantastic and gave one of the best massages! We typically take a cab when we want to leave the resort, but this time we took advantage of the shuttle down to the marina area and it was very convenient. We can’t wait to come back.

The door would not lock in our suite. After being told they would only clean every other day, they came every day, but multiple times a day. Cleaning, bar, towels. Etc. I felt invaded. Property is nice. No microwave, huge fridge, sink, stove!

the beauty

Me and my friend absolutely loved our stay!! The property is absolutely gorgeous, by far the prettiest place I’ve stayed. All of the staff are so friendly and kind. The food is delicious. El Hacienda Encantada is a safe resort that is perfect for all types of travelers. There’s much to do on and off the property. If you’re looking for things near by, there is a shuttle that will take you to the marina that is just 15 minutes. The hotel can also assist with booking any excursions. I highly recommend coming to this resort!!!