Hotel room is big and spacious. The bathroom has good lighting and spa. However the hotel staff are very bad attitude with no welcoming expressions. Especially the male staff serving in snack bar. No smiles or any expressions when serving the customers. Because the hotel is little bit pricy than another in Hsinchu, customers should expect good hospitality. The hotel staffs absolutely need the training in order to maintain the image of the hotel. The location is not good, we need take at less 15 to 20 minutes to the public transportation and restaurant or supermarket, because it located in narrow lan. And we can’t receive the snack coupon on the second days even i make 2 separate bookings. It’s really doesn’t make sense and the snack can only eat inside the cafe, even just only a small piece of cake. What the heck!!!
