The hotel is in a great location (just a block from the Zocalo with lots of food options) and the staff were very friendly and helpful. We had taken the overnight bus in from Mexico City, and when we showed up at 6am to ask them to hold our luggage, not only did they agree but let us check in several hours early once the room was ready. The room wasn't fancy, but it had everything we needed (AC, wifi, hot water, etc) and the place was clean. All around, a pleasant stay!