The staff were not as helpful or welcoming especially for this being my first time at an Extended Stay. I also wish I'd known that a photo of my ID would be taken & had the opportunity to not consent especially w/ID theft being a real thing. The man front desk did not even ask if it was my first time w/its hotel/their franchise to then say something like, "I'll need to take a photo of your ID." Instead, I just caught him snapping a photo of it w/no reassurance that it will be deleted or rekoved from their database & asked. When I tell you, this is still an uneasy feeling to know that my government-issued ID is floating around on a stranger's phone. He didn't even welcome me w/the greeting I get at other hotels like, "Here's your room key, breakfast is from X to Y time, the wifi details is on the room key jacket (holder)." Instead, I got a "your room is down the hall passed 'X'." I wanted to change floors & so I waited in line & asked another male desk agent later on if I could have my room changed to a different floor, & w/o even checking the database, at least, to pretend to check, he said "We are full. It's March Madness," & then proceeded to check in a party of 3 behind me. Granted it was 3 people, meaning our room setup would be different; it is the fact that they hadn't checked in meaning, he would've had check the database to see if their room available that gives me pause. Also, the amenities in the restroom were lacking—a sample size shampoo was used a hand soap.