I booked the Suite Gran Canal on Expedia for nearly $680 per night, specifically for the beautiful balcony and large windows. When I first entered the room, I felt like something was missing, but since I was busy during my trip, I didn’t check the booking photos. Yesterday, when I reviewed my reservation, I realized that the room description on Expedia showed a stunning balcony that you could step out onto. However, the actual room I was given had no accessible balcony at all. I was extremely disappointed and frustrated. I don’t know what went wrong, but I feel deceived. If you’re considering booking the Suite Gran Canal, be aware that the room might look completely different from what’s shown online.

Location location location

Nice view and comfortable

房間特別特別的好 景色很美

Great hotel in a fantastic location. Close to everything and accessible by boat. Room was spacious and clean. Weather extremely hot but the a/c worked great. Only negative was the shower floor incredibly slippery. Almost fell a few times. I would highly recommend this hotel.

My daughter and I had a wonderful stay at H10 Palazzo Canova. The staff were exceptionally polite, friendly, and always willing to help with anything we needed. Our room was clean, modern, and well maintained, although it was slightly on the small side. The rooftop bar offers a beautiful view over the Grand Canal and is a great place to relax in the evening. The hotel is on the expensive side, but you get what you pay for in terms of service, comfort, and location. It’s conveniently located within walking distance of Venice’s main attractions while still feeling comfortable and welcoming. I would definitely stay here again.

Great property with Venetian feel but all the modern ammenties expected in a 4 star hotel. Location was great just a short walk from Rialto bridge. Entire staff was excellent.

Perfect location, super clean and great staff

La habitación limpia, el personal super atento y te mantienen en comunicación sobre lo que pase en la ciudad que pueda generar inconvenientes, el balcón tiene buena vista

Not a great stay

Front desk support have a terrible attitude. Air conditioning is set & controlled by front desk. Restaurant is horrible except for breakfast.

Absolutely lovely property in a great location. The staff were fantastic and friendly. The roof top bar on top of the hotel is magnificent. Located on the Grand Canal, very close to the Rialto Bridge and close proximity to so many great restaurants, cafes and bars. We had a wonderful, spacious and very clean room with side views of the Grand Canal. Highly recommend this amazing hotel. The rooftop bar is a must to visit

Very nice hotel with spacious bedrooms

Just perfect, if a bit pricey.

Lovely hotel in an amazing location. Great breakfast. Staff were very friendly and helpful from checking to check out. Even went above & beyond to help us in a stressful situation when airline cancelled our flight. Highly recommend

Location location location…My mother and I stayed in a fabulous room with the most magical view of the Grand Canal watching Venice at its best! Staff were super helpful- helped organize transfers and made everything super easy. Ask for room 302. It won’t disappoint you.

El personal súper amable

Excellent Concierge.

Amazing hotel 10/10 recommend

We had a room overlooking the canal. I highly recommend that. Hotel is well located and staff was very helpful.