Tru by Hilton Edmonton Windermere

探索 Tru by Hilton Edmonton Windermere
8.4
非常好
基于 1,381 条评论
清洁度

8.8

客房舒适度

8.4

服务和设施

8.6

旅行者评论 Tru by Hilton Edmonton Windermere

每页评论数
20
40
热门评论
Melissa
icon-家庭
家庭
4.0
/10
评论于 14几周前

Expedia Group verified review

Room layout itself was fine however the noise in the room was unbearable, there is some type of exhaust fan that kicks in every 10-15 minutes right outside our room window, The noise was continuous all night. The walls seem paper thin, you can hear people above you stomping around at 5am and the ones next to you talking. Then there was a dog barking non stop & scratching at the door just down from us and nothing was done about this, felt so bad for the dog. The breakfast was probably a 4 out of 10. everything was cold and bland or stale. When we went to check out the girl was on a facetime call (seemed non work related) and was going to make us wait until i said we need to go, she jotted down our room number and said she would check us out when she was done. Hoping the check out had no issues and we get the deposit back we put down in 2-5 business days. We will see
阅读更多
Dana
icon-双人入住
双人入住
10.0
/10
评论于 14几周前

Hotels.com verified review

Clean room and friendly staff
Catherine Samantha
icon-朋友和家人 家庭
朋友和家人 家庭
10.0
/10
评论于 14几周前

Hotels.com verified review

Staff is so awesome! They are super nice, accommodating and funny! Love staying here! Very clean compared to the many other hotels that I've stay at in the past for sports events. Coffee is a bit on the strong side. And the pancake machine is so cool!
Alice
icon-亲子同住
亲子同住
10.0
/10
评论于 14几周前

Expedia Group verified review

The rooms where very clean and the staff was great.
Kyle
6.0
/10
评论于 14几周前

Expedia Group verified review

Staff was polite but innattentive. Several breakfast items not refilled. Cool lobby atmosphere though.
Johnny
4.0
/10
评论于 14几周前

Hotels.com verified review

Room was not clean , they moved me as a result of being checked into a dirty room . Crumbs on bed , floor and table .
Amit
icon-商业
商业
10.0
/10
评论于 16几周前

Expedia Group verified review

Staff was very friendly and courteous but the one thing that stood out was the lobby as it was an amazing area to have my meetings and just chill. Lobby has ample comfortable seating with tvs and pool table. I will definitely be back
chantel
icon-双人入住
双人入住
4.0
/10
评论于 16几周前

Hotels.com verified review

It was a really frustrating experience the entire 2 nights we were there. The staff were great and tried to fix the issues but were unsuccessful. We didn't have a key card to get into the room or gym etc the entire time. The staff had to let us into our room with their master key.
Paul
icon-商业
商业
8.0
/10
评论于 16几周前

Hotels.com verified review

Room, lobby, staff, all great
Kenneth
icon-休闲 双人入住
休闲 双人入住
10.0
/10
评论于 16几周前

Expedia Group verified review

I have stayed at this hotel on many occasions. The staff and service has always been incredible.
cindy
icon-休闲 家庭
休闲 家庭
10.0
/10
评论于 16几周前

Expedia Group verified review

Friendly staff. Good accessibility.
Howard
icon-双人入住
双人入住
4.0
/10
评论于 16几周前

Hotels.com verified review

The hotel, according to the front staff, ran out of hot water for showers at 625 Am... (!!?!!). My wife was going in for surgery that morning, and a shower sure would have been nice and, well, expected.
John
icon-
10.0
/10
评论于 16几周前

Hotels.com verified review

Friendly staff, clean rooms and great location
LAVERA
icon-商业 双人入住
商业 双人入住
2.0
/10
评论于 17几周前

Expedia Group verified review

The first night the first room we were given the floor was obviously not vacuumed (bits of dirt) and the shower area looked a bit grungy at the base corners. The window blind was broken from the base 1.5 foot separation. Definitely not to Hilton standards. And, that night we were paying nearly $200 for all this luxury. 😞 The front staff gave us a new room, but couldn't discount our stay because we had booked through a third party (Expedia). During our 2 night stay, we had to have our entry card reset 3 times! I felt like we spent more time in the lobby than in the room. The breakfast was pathetic. Bagels and English muffins were dried and hard. The oranges this morning had green mold. When I alerted staff, they washed the oranges and put them back out. The pool was closed for maintenance and that was not indicated upon making the reservation.Can you imagine how disappointed a family with children would be had they gone to this hotel expecting a pool? The hotel is a very bare bones setup. I didn't expect that of the Hilton name. No coffee station in room, room very small. I definitely won't be returning and wouldn't recommend this hotel chain to anyone.
阅读更多
Sarah
10.0
/10
评论于 17几周前

Expedia Group verified review

Very conveniently located. The hard flooring in the rooms is great for when you have a pet
Casey
8.0
/10
评论于 17几周前

Hotels.com verified review

Clean room, comfy bed, nice sheets, continental breakfast.
Andy
10.0
/10
评论于 18几周前

Expedia Group verified review

Great staff,clean rooms
Janice
icon-商业 家庭
商业 家庭
10.0
/10
评论于 19几周前

Expedia Group verified review

All was good. Thanks
Shabira
10.0
/10
评论于 19几周前

Expedia Group verified review

Excellent and clean property.
Gary
icon-商务和休闲 双人入住
商务和休闲 双人入住
10.0
/10
评论于 19几周前

Expedia Group verified review

Night-time main desk staff available, courteous, and helpful.
每页评论数
20
40

Traveloka Sdn Bhd (Registration No. 201501003122), Level 14 Tower 2, Menara Kembar Bank Rakyat, 33 Jalan Rakyat Brickfields, 50470 Kuala Lumpur, Malaysia
Copyright © 2026 Traveloka. All rights reserved