這次住宿體驗非常好，房間設施完善，可以從溫泉池看到富士山，安靜清幽，飯店人員服務很到位，有溫度的服務，廚師的手藝很精湛，每道餐點都很美味，搭配不同的餐酒，用餐很愉快，希望以後會有機會再訪。

I really enjoyed my stay at FuFu Hotel. Great service and the hotel atmosphere was excellent!

早餐和晚餐膳食都很好，唯獨是到達入住時只得2樓，景觀完全沒有，已經在3個月前預訂和request 高樓層，這個房價只有這種沒景觀，非常失望。

very nice experience

My family enjoys the relaxing moment with the nice view, unfortunately, there is no laundry and post service provided

Amazing place to stay with incredible service, foods, and view!

服務人員是五星級的服務。晚上餐點非常精緻。客房溫泉池是一直有溫泉水流進來，想泡隨時可以泡，不必再放水。露台的火爐可以請服務人員點火，很有氣氛。 酒店位置就在紅葉迴廊旁，出酒店就是紅葉。

很好的景色，住宿晚歺很好。交通略為不便。

寧静舒適合適情侶入住，客室設有私人露臺風呂，晚餐早餐很豐富美味，環境寧静，可遠望富士山，適合自駕人士，很好的體驗。

Excellent ambience and hospitality. Dinners were of Michelin-star standard, though delivery of hot dishes from the kitchen should be prompt to keep the temperature.

非常棒的飯店，環境優美餐食佳

The view of Fuji from our room was amazing. The breakfast and dinner was exceptional and the staff was so friendly! Thank you for everything.

Good

Excellent ryokan. Superb food !!! And outstanding hospitality

Everything is perfect

Perfect stay.

Amazing!!! Food, Location, Room, Onsen, Service. Everything was amazing and we wish we booked a longer stay!

富士山を目の前に見れるお部屋や部屋風呂は、凄く良かったです。ふふは大浴場があっても小さめなのはわかっていますが、富士山を見ながらの露天風呂があればと思いました。夕食ですご、私は美味しい魚が食べれる地方から来たので、戻り鰹と言っても脂が乗ってなかったし、秋刀魚のご飯も。馴染みの魚すぎて残念でした。スタッフの皆さんは、感じが良く、素晴らしいと思いました。今度は、雪をかぶった富士山を見に来れればと思います。

Highly negatieve experience with handling the booking issues between expedia and the hotel. Hotel wanted to deny kids half board (“we can only accommodate mom and dad in the restaurant”. Then what should our kids do/eat? No answer. At 18.30 hours) which was prepayed for while blaming expedia and in the same time asking us to solve the issue. Eyesbrows wherr really raised when they came to our room with an iPad for a conference call with an employee in Tokyo ( but: why??!?) And things got really dissapointing when the hotel suggested that I should call Expedia in europe because they couldn’t reach them to solve the issues between Fufu hotel and Expedia. After travelling the world and visiting endless 5 star hotels, this one is at the bottom-of the list. Not because of the beautiful hotel or the friendly low level staff, but because of the management which is too afraid to make their own decission. Eventually we payed extra while the hotel put in some extra effort too. At 19.30 and after our highly dissapointed kids…

食事が美味しかった。満足。また来たい。