This was a business trip. While we were on a job site our vehicle was broken into. When the alarm went off rather than call the police - they had the vehicle towed. They informed us they will be towing the vehicle if we did not turn off the alarm at 2:48pm. However, they had already had the vehicle towed at 12:37pm. When we tried to communicate with them about this - we called, we texted, spent so much time. They were very slow to respond. Then the owner of the apartment called to ask if our alarm would be disturbing the neighbors again! Horrible customer service. I am out the tow fee, the lost equipment, and the fee to repair the damage from the tow truck. Completely ridiculous! Definitely NOT recommended!