工作人员很友好，环境也很好，孩子们很喜欢游泳池。

我们入住期间，流程非常便捷，用时不长。一位名叫Dayana的员工协助我们办理了入住手续——她非常友善，乐于助人。她介绍所有物品的方式表明她对产品非常了解。她解释了所有细节，让我们感到宾至如归。我特别想感谢前台的Dayana——请考虑奖励她。我非常感谢她提供的出色服务。 我们的住宿被升级到了更高级别的房间，我们非常喜欢。 早餐很棒，种类繁多。我们很想待到早餐结束，但因为要带孩子们去游泳池玩，所以没能做到。 游泳池还不错，虽然它与福朋酒店共用，所以有点拥挤——但还算可以。 儿童游乐场很大，但儿童俱乐部没有很多适合3岁以下儿童的玩具。遗憾的是，儿童俱乐部没有提供保姆服务。如果有这项服务，家长们或许就能在泳池里享受片刻宁静，或者在餐厅享用一顿快捷的午餐了。 所有设施都无可挑剔。行李员也非常友好——其中一位甚至主动提出把我们的行李直接送到房间。 这是一次难忘的居家度假——我们度过了一段美好的时光。

Thanks to loyalty hotel renaissance team (Lina, Saras, Aiman) for making an effort to decorate our room for 10 years wedding anniversaries, the cute balloons and cake really made my day ❤️

Its a heavenly place for kids! I love everything about the hotel honestly. The comfortable bed. The space, the ambience. Even the sofa bed, my 3 year old wanted it all for himself! Not to forget the main highlight is the waterpark and slides at the swimming area. Even adults can have fun! The breakfast had a wide spread scrumptious spread. My personal favourites will be the roti canai, curry, thosai, waffle and Mickey Mouse pancakes for my son. On a whole, I will come again the next time.

Kids friendly hotel. Will repeat again soon. Thumbs up.

Great hotel with great facilities. Breakfast buffet at EVOLUTION is something that you can't miss. Shout out to Fadhil (Evolution), Khalis, Nizam (Front Office), Husna and Intan (h2o bar and Grill) for their genuine and attentive service. Overall would be 10 out of 10.

ดีมากๆค่ะ อาหารเช้าอร่อยมากๆ ใกล้รถไฟฟ้า ทางทราเวลโลก้าประสานงานให้อย่างดีด้วยค่ะ

Booked a staycation just to go shopping around KL. What a splendid one we had. Everything was perfect including the breakfast line. Just a slight improvement needs to be done - the pillows are thin and uncomfortable sometimes and the male receptionist wasn't friendly. Others are excellent!

The location is strategic and the room is clean and spacious. However, the guests were so noisy and disturbing around 1 or 2 am.

Overall satisfy. Value for money. Need to improve on check in side. Slow.

Furnitures are very old, the room has smell , housekeeper went inside the room for cleaning but didn't ask a permission. The only one thing that I like was in the center of kuala lumpur. That's it.

The hotel is amazingly great!! But I was a bit disappointed with one of the hotel staff, I don't know her name because it was a phone call but still they never apologize.

Kamar cukup luas dan menyenangkan, pelayanan juga memuaskan walaupun sedang ada renovasi.

nice hotel and great receptionist

เป็นทริปที่ประทับใจในความคุ้มค่าของราคาที่พักมาก ถ้าไปเพื่อพักผ่อน และไม่อยากออกไปวุ่นวายที่ไหน ที่นี่เป็นตัวเลือกที่ดีมาก เพราะตั้งแต่ตื่นนอนจนเข้านอน คุณแทบไม่ต้องออกไปหาอะไรทานข้างนอกเลย เช้าก็ทานอาหารที่ club lounge ช่วงบ่ายก็มี afternoon tea ให้ทาน เสร็จแล้วช่วงเย็นก็มี cocktail hour ให้ทานต่อถึง 2 ทุ่มครึ่ง หลังจากนั้นก็มีเครื่องดื่มกับ snack ให้ทานจนถึง 5 ทุ่ม เรียกได้ว่าจ่ายครั้งเดียวแล้วจบ ไม่ต้องเสียเงินค่าอาหารเพิ่มเลย เดินทางก็สะดวก ห้องพักก็สะอาด กว้างขวาง มีโอกาสจะไปนอนพักอีกครับ

Prior check in we worried about the closest train station but we found out that it just right across the street. As well as KLCC just 10 mins by walk. First impression its really good even the building was pretty old but the hospitality from the FO was really good. For the room was really good and the space was pretty big.

Menu sarapannya bervariatif, buat anak saya yang free gluten ini sangat membantu bisa request dengan chef-nya, kamarnya bersih dan luas. Sesuai dengan harga yang ditawarkan, sangat recommended.

The staffs very friendly and the services tip top.

- Receptionist were very helpful, especially Mai-the internship from Vietnam. She’s very friendly and helpful when I have the first trouble with my door - Room Facilities quite good. But beside of that the flush is not working so well (both of my room and my mother room). The lift have problem too, when I walked in and pressed the button to go down, but it wasn’t move because the door stuck sth and it couldn’t close. - the buffet breakfast delicious and the staffs very polite, I really liked it

Worst service from Front office supervisor Ihsan. I am active SPG member and I have requested early check in since Jan 15, 2019 through Agoda for my stay between Jan 28, 2019 till Jan 31, 2019. I arrived at around 5:30 am on Jan 28 and I wasn't allowed to have early check in. I agreed to pay for half day charge of RM 199 and was told I could only check in at 6:30 am. I again requested if possible to check in at 6:00 am and was declined. The attitude of Ihsan was completely unacceptable. I hope Ihsan manager will take a note and ensure that his attitude will improve going forward. That is not the right way to treat your members.