这家酒店给我们的房间不符合我们的新要求，即使我们入住时时间还不算太晚，空房应该还不少，他们也根本不理会我们的特殊要求。他们根本不理会我的要求。非常失望，以后再也不想住那家酒店了。

Stafnya sangat ramah dan jika saya bertanya tentang sesuatu yang tidak saya mengerti, mereka segera menyelesaikan semuanya. Double suite room-nya sangat luar biasa. Tidak ada masalah sama sekali dengan air di shower atau bathtub. Wi-Fi-nya juga berkecepatan tinggi dan bebas stres. Sarapannya beragam, mulai dari masakan Malaysia hingga masakan Jepang, dan minumannya juga lengkap, seperti jus segar yang diperas di tempat. Anak-anak kecil termasuk yang berusia 1 tahun pun tidak mengalami masalah apa pun. Lokasinya agak jauh dari jalan utama, dan berjalan kaki 5 menit di malam hari membuat wanita lajang merasa tidak aman. Bisa dibilang, lokasinya tenang.

The experience at the reception was not satisfactory because the staff skipped us while in queue and talked to ones behind us to proceed check-in. Other than that, we really enjoyed the whole stay especially at the club lounge.

Perfect stay for my family of 4 and my mum. Will definitely be back.

Great hotel. Deluxe vacation quality. Very spacious and functional room. Comfortable bed. Highly recommended

Excellent hospitality 👍🏻. Next trip will be here again.

Very warm hospitality, thanks to sultan and ziad for make me surprise at the room 🙏🏻🙏🏻🙏🏻. The place is very strategic near to shopping and klcc tower, pavilion, suria, etc. The room in more good than my ecpectation ❤️❤️❤️ must stay here again when in Kuala Lumpur? Don't forget to follow my Instagram @fibuladeleon_Thank you

Excellent service, staffs are very helpful.

Always stay here when I go to Kuala Lumpur.

Ritz Carlton is the best hotel in Kuala Lumpur. All the staffs are humble, kind, and helpful. The room is very comfortable, and the food is great. I surely will come back to Ritz Carlton again.

Lokasi oke, staff very helpful, kamarnya besar.

Nice, cozy and spacious room. White and clean hotel. Walking distance to Shopping Centers even though hotel location is not in the main road, but there 's indoor access through Marriott. Elevator to the room is on different floor and different side of the lobby hotel.

Classic hotel. Short ceilling but nice hotel, breakfast also good.

Great! I love the service, ambiance, the foods, facilities, semuanya bersih and classy, proses check in dan check out juga sangat cepat, bisa titip luggage juga karena check out siang dan kebetulan penerbangan malam, jadi bisa jalan and shopping dulu di sekitar hotel yang lokasinya sangat strategis dekat pusat perbelanjaan Pavilion Mall, Starhill, Fahrenheit, Sephora, Uniqlo, DonDon Donki, dan lain-lain. Ga perlu keluar cukup jalan kaki dari hotel ini ada jembatan indoor (lorong cantik seperti galery) yang langsung terhubung ke Starhill Galery dan JW Marriott, dan lokasi deket juga ke KLCC & Petronas cukup naik grab hanya sekitar 5-8RM. 🤭💖

Nice place for one night stay, bed comfy and good breakfast Also, Room super clean.

I enjoyed my stay. Convenient and near Pavilion mall and at bukit bintang. Staff were polite and pleasant. Room were clean. Will come back.

We are big family with 51 persons who stayed in The Ritz Carlton for 2 nights. We had worse experience on arrival. When we arrived with 2 busses, the staff rejected and underestimate us, with arogan said that this is the Ritz Carlton and they didn't any reservation for us (without checked and asked first). When I showed my booking confirmation then the staff allowed us enter the hotel but without apologize! What kind of The Ritz Carlton Hotel is it? We stayed at many The Ritz Carlton Hotel and we had a great experience. That's why we chose to stay in Kuala Lumpur. We really disappointed and offended. And we decided not to stay at another branch and all over the world! After checked in, the Duty Manager came to my room and explained that the staff didn't mean it and apologize. The day after The Resident Manager called me to apologize. We hope this bad experience will never ever happen again to other guest.

Great location, tge breakfast was good, lovely staff, big room and big bathroom, I love it.

A very good hotel. The room is spacious and clean. The service os very great. A very recommended hotel to stay when you are in Kuala Lumpur.

It was a really pleasent stay. The services and the facilities were very good. I really enjoyed my stay there. Would love to come back again in the future.