要求客房送餐服务时，啤酒价格过高，且未事先通知。

I've been staying at the Grand Copthorne since 2017 for my business trips. It's a great hotel with reasonable prices, and the best part is its location—right by the Singapore River, with plenty of great spots to hang out just behind the hotel.

Staff there are very lacking in good service. They may have provided 10 stars service to foreigners but immediately recognise a local and service quality immediately goes a few levels down. As if a local is not a hotel guest alike others. Restaurant Food Capital staff has no facial expression, they serve you as though they are at a kopitiam. Other than service, I cannot imagine I still have to wait till 4pm in order to have my room ready for checkin. While waiting, small lobby is packed full of people and there was nowhere my elderly mum and I can sit. we had to go somewhere else instead of being "punished" to stand for more than an hour and hotel staff does not have a bother about the crowd waiting. Shower temperature depends on the temperature outside. We had no hot water for bathing at night but will have super hot water in the day. There is a variety of food at breakfast buffet, but mostly do not taste good. They are cold and tasteless. Only fried finger foods, breads and coffee are worth a try. And noone will tell you bread and cakes are at the other end of the restaurant which 90% of the guest will not discover unless they absolutely need bread for breakfast and asked/explore around. after my experience here, I regretted spending money for a one night staycation. I rather relax at home than having to experience all these.

Staffs are friendly. Meet my request.

We are very very satisfied. Perfect hotel room for husband and wife.

I have many memories here and will return because of the excellent hotel location, the pleasant rooms (newly renovated), the spacious lobby, and the friendly staff. I love this hotel as I can walk to the river and Clack Quay and can take the boat around the river and luckily can see the firework rehearsal this time on 8 July 2023. Thank you for making my trip the best time ever and for a pleasant stay.

Positives: - Newly Renovated Room with lovely decoration.- 55 inch Smart TV with screen mirroring options (Air Play, Chromecast, Miracast) - Lovely views of the Singapore River and Singapore Skyline. - Wireless bedside charging, bedside usb ports. - Filtered drinking water dispenser. - Huge room (feels bigger than 32m2) - Comfortable King sized bed. - Separate shower and bathtub. - bath salt provided. - two floor towels for tub and shower (attention to detail)- Strong water pressure.- Colgate toothbrush and toothpaste provided. - 6 lifts (don't have to wait long for a lift). Negatives. - Outside windows pretty dirty (which affected my appreciation of the great views) - Room next to service lifts (can hear the sounds of the lifts, though not very loud, can be a little off putting for some) - No pillow menu, Bluetooth speaker, electronic blinds, coffee machine, hand/body lotion. - pillows smelt a little damp (slightly off putting) - bedside table a little too close to the bed (pillow can encroach the space. I accidentally knocked over a glass of water I placed on the table)- cabinet too near the bed (making the space a little cramped)

服务很棒。我们可以提前入住，延迟退房。地理位置优越，步行即可到达哈夫洛克地铁站（汤申-东海岸线）和巴士站。酒店后面有很多餐厅，步行即可到达克拉码头区（约2公里）。食物超级美味，选择丰富！强烈建议您在预订时添加早餐！

Hotel was in good location with close-by MRT, hotel was clean, but a bit old as they are doing renovation to the hotel. Overall pleasant time to stay for couple of days.

Good location, nice and clean room.

It was good. The location is very nice with a restaurant facing the river. The room is OK. What was lacking was a porter service to help with the luggage, which was none.

Location good, lobby great, check-process good and friendly and helpful. Room OK but lack of furniture and the ammenites are low quality and too little-I suggest bring your own. Cleaniness is not so good. Not too clean and the beddings always not neat. Singapore is getting expensive, the least we should have with such pricing is better level of hygiene and room condition. Location is really good and you can walk at the back and by the river-lots if great restaurant for a perfect breakfast by the river.

Very nice staff very nice hotel! Will comin back for sure! I just got troubled to get into MRT since the havelock station is very new. But the station is just beside the hotel! A very nice hotel!

The guest relations team put great effort to make our stay memorable. Thank you very much. The room has very nice view of the river, however it ' s located next to aged lift that pretty noisy. On 2nd night we moved to higher floor and upgraded. We can sleep better and much less noise. Thanks again. The negative part: the executive lounge was closed. Our evening cocktail was served in Tempo bar which just next to river. Nice food with beautiful scenery. The breakfast was combined with other guests and super crowded, hard to get seats, a bit chaos more or less like in food court. Some clever guests brought the food and sit in the bar area. The hotel needs to fix this issue.

Toilet is not well clean and the bell boy is damn lazy.

Pelayanan ramah, kamar bersih, dan fasilitas lengkap.

Very good price vs orchard road room rates with the benefit of being next to robertson quay.

View city and water awesome, I book twice times with different view. Nearby many cafe restaurant and nice surrounding. Breakfast also good. Definitely nice place to stay.

Service at lounge was excellent! My sister executive suite is much more bigger than my suite. I think they have different configurations for the executive suite.

The room looks exactly like the picture, spcious, comfy, and clean. The breakfast awesome. I definitely will stay again.