Location! Walk 8 mins can access to bus station direct to airport. Staff is friendly and smart.

Love the location (close to airport bus), love the fast wifi, love the big room and bathroom, love the wooden floor. OK, maybe laminated wooden floor.

Todo está muy bien

Amazon place close to everything in center Madrid

The room was very clean and the bed was oh so confortable. The air conditioning was very good. The location was perfect.

The concierges were all top notch, the room was pretty well sound proofed (Chueca has a lot of night life and we barely heard anything) and the bathroom was quite nice.

The staff members were very helpful and the location was great for walking to many attractions !!!

The location was very convenient for getting around the city center. The staff were nice and were able to answer our questions. The bathroom was very large and the bed was comfortable.

Muy atentos y todo muy ordenado! Cerca de todo ⚡️✋

Great location, comfy bed, a/c works.

This was my third stay at this property and it's my first choice in Madrid. The location is great and the staff is always friendly and helpful.

Il soggiorno è andato complessivamente bene e in linea con le mie aspettative. Unica pecca avevo richiesto una camera con doccia a pavimento e bidet (avevo fatto una lunga ricerca perchè sembra che il bidet non sia usuale in Spagna), mi è stata invece assegnata una camera senza bidet e attrezzata per portatori di handicap. Il concierge si è dato molto da fare per cambiare la stanza e infine ho avuto una stamza con bidet, ma con doccia in vasca. Il personale (Sergio) è stato molto gentile e disponibile. Una menzione particolare per l'addetto allla colazione

El personal muy amable, tanto de restaurante como de recepción. Falta mantenimiento al hotel, la ducha no servía bien para ajustarse, la secadora de cabello se calentaba en segundos y se apagaba. La comida no es buena. Algunos contactos no cargaban. Las toallas del baño ya daban las últimas de vida.

La ubicacion del hotel es fantástica para conocer el centro de Madrid. el personal de recepción muy amable y colaborador. Encantadores. Ahora bien; la habitación pequeña e interior, y necesita una reforma. Los muebles son antiguos, el aire acondiconado regular. Necesita con urgencia un lavado de cara.

Great location, friendly atmosphere, clean, close to gran villla and metro

Staff unfriendly and unhelpful. Room did not get cleaned for three days, had to collect my own laundry after having dropped it off (similar for the iron and iron board, which I also had to collect at reception). Shower dreadful, massive cracks in the bath and a mattress that was on the bed during the Spanish civil war. Need I continue?

Disappointed with the room, did not match the pictures. Bathroom was not as clean as I would expect and paint peeling off the ceiling. Luckily was only here one night but expected better considering the price was over €200

The property is located at an excellent ubicación. You are like 1 block to La Gran Via. I had stared in this hotel like 2 times, but, really, right now it has become obsolete, The first hotel I visited that does not have water(free) for the guest, no UBS co connect and charge the phones. Have to ask to change towels. Could not put the A/C , because they told me it was only in warm, and really, you close everything in this not so large room, you have to open de windows. Personnel were nice, except the one who checked us in, otherwise very nice. However they should modernize their hotel, its located in a beautiful spot, near everything. I was in a hotel facing a wall. (nice?)

Amazing area, nice place to stay.

Amazing stay, location was good, hotel staff very professional and accommodating