When we arrived we were made to wait hours for our room to be available. No offer of welcome drink or a place to wait. The staff were not coping and were quite offhand about any questions we asked. The room itself was located in a set of villa style rooms away from the main hotel building and was adequate at best, though the location was great. On our 2nd night there the basin in the bathroom toppled off its pedestal. We were moved to an empty room next door, which was 10 times better. Seems we got the room that had not been renovated. Aside from all that, the hotel is in a great area and could be very good if it was renovated, had enthusiastic staff and was a bit cleaner.