上次住應該是5-10年前了，很喜歡環境所以這次帶家人再訪。 服務很好，箱根很美、溫泉很棒，旅遊很放鬆！ 唯獨晚餐沒有太驚艷，有點小小的可惜。

Super hôtel Very clean. Staff very friendly and helpfull. We highly recommend

Avoid using this hotel. Lot of fake reviews. Many hidden charges. Rooms are terrible and stinky.

Fantastisk behjelpelig personale

家族旅行でした。とても楽しくゆっくり過ごせました。良かったです。

Our stay at Nanpuso was fantastic. Check-in was seamless, thanks to the professional front desk staff, Clark Ms. Mano, who went above and beyond to assist us. While the dinner was satisfactory, the breakfast was impressive with numerous delicious options. Overall, we had a wonderful time and would definitely return.

餐点还不错，但房间太小了，和洋房间中间没有拉链儿

家族(3人)で利用しましたが、お部屋での温泉を満喫しました。 また、部屋での夕食もとても美味しかったです！朝食もバイキングだったので、つい食べすぎてしまいました。 スタッフの皆さま、おもてなしありがとうございました😊

両親が泊まりましたがとてもよろこんでいましたのでよかったです。

部屋の設備並びにお風呂も最高に良かったです。10人で伺いましたけど、夕食も個室を用意頂き、スタッフの対応含めて楽しい時間を過ごせました。

Hotel incrível!!! Banho onsen maravilhoso! Hotel bem estilo ryokan amamos a experiência do jantar e café da manhã típico japonês também!

We had a private spa which was very pleasant, however not many towels

I was travelling with my 2 adult sons and the experience was amazing! They do not think I can top this and I believe them. The service to our room was great and the kaiseki dinner was amazing! The staff were very attentive and the food was excellent. Breakfast was a bit more aggressive as everyone was fending for themselves but still very good food and lots of options from Western to Japanese. We had an Onsen in our room because of tattoos but it was such a great experience as we all took turns. The area of Hakone is beautiful and it would be nice to spend more than 1 night to discover a bit more. The only thing that was a bit difficult was the humidity in the room but I eventually managed to adjust the air flow to my satisfaction.

Wonderful hotel, would love to come back and will recommend to friends.

Sauberes Zimmer, tolles Onsen, freundliches Personal

ロケーションやサービスがとても良く、大満足です！

This was the big splurge on our trip to Japan and it didn’t disappoint. The hotel is set amidst the Hakone Mountain system and is such a nice refresh/reset between Tokyo and Kyoto. We booked a room for one night with a private onsen and had the Kaiseki dinner and buffet breakfast included. The dinner, which was served in our room, was possibly the best meal we had in Japan. There were so many choices at breakfast it was almost overwhelming. We booked the private onsen because we weren’t sure how comfortable we would be with the public baths - but in the end we were fine with them. The public onsen at Nanpuso is really beautiful with outdoor stone and wooden tubs as well as indoor tubs in both the men’s and women’s onsens. We barely had time to use our private tub because the public facilities were so lovely. Our room felt really luxurious. We walked from the train station but it’s all uphill so some may prefer the shuttle that’s available between the station and the hotel.

スタッフの方は外国人の方が多かったですが、丁寧な接客で問題ありませんでした。

The staff were extremely polite and helpful. We appreciated the Japanese room which included a traditional Japanese dinner served in the room. The public bath was clean and relaxing. Be sure the reserve breakfast time early as they close at 10 Am.

部屋のトイレが使いにくかったけど後はとても良かったです