各個部門職員態度都非常好，誠懇又有禮貌！交通又方便，Shuttle Bus值得一讚！ 懷石料理，美味豐富！ 溫泉浴池戶外戶內令人舒暢！

The foods, rooms and staffs are excellent. Highly recommended. We will definitely back again. Many thanks.

I wish we booked more than one night. It was truly a relaxing experience that was unforgettable

ドリンクサービスがあるのですが､カップがそれに見合った数の設置がなかった｡

This PROPERTY IS FALSE ADVERTISING! The rooms are nothing like shown in the photos. When I reserve the room, I thought I have a room with beautiful views, and an open Onsen. That was absolutely not what I got.They were also portraying a large, beautiful blue public Onsen on the property, but I was told that hasn’t even been built, and it was not on that property. This company lies to get bookings. The staff is nice and very cordial and the included Japanese style breakfast was great,l. The existing shared Onsens were small but clean and nice. My room was not very clean. The couch was dirty with long black hairs still on it. Too bad that I had higher expectations. Otherwise, it would’ve been OK. The owners and management must be held accountable for false ad advertising!

Sim

We very much enjoyed our stay! Loved the private onsens.

Wir hatten wunderbare 2 Tage im Ryokan. Alles war sauber, jeder war absolut zuvorkommend und freundlich. Das essen war wirklich lecker und herausragend. Wir haben uns unglaublich wohl gefühlt und würden jederzeit wiederkommen

。

Amazing food, beautiful and well kept rooms, and we loved the private balcony baths.

Enjoyed the large rooms! Love the private onsens! Traditional breakfast and dinner superb! Great accomodation with free shuttle pickup at station and return is very helpful! We will return.

Hotel bonito, buena ubicación, el personal que atiende claramente no quiere estar ahí, reserven comida desde antes porque sino se queden sin cenar, en general mala experiencia

Must-go place if you are serous about onsen

温泉最高でした♨️ 朝夕で男湯女湯交代するので全部巡れるのも嬉しかったです！

Clean room, delicious food, great amenities, more affordable compared to other ryokans in Hakone

Habitación impecable, la atención del personal, el front desk increíble.

Los servicios, y el personal muy amable.

The hotel was incredibly comfortable, clean, and exactly as shown in the photos. After the hustle of Tokyo and Osaka, it was the perfect place to unwind. The room layout was thoughtful, spacious, and designed for real relaxation. The food was amazing: healthy, fresh, and beautifully prepared. The servers made a genuine effort to speak English, which was very much appreciated, and every staff member we met was warm and welcoming. The airport shuttle was a huge help, especially since the walk up to the hotel is uphill. There’s also a bus stop within about 10 minutes, though the incline varies depending on where you’re headed. Overall, I have nothing but praise. I’d happily stay here again.

温泉はたくさんあってどこも混んでなく快適でした！ラウンジなどのサービスも充実しており、滞在中楽しめました。0歳児との旅行で不安なこともありましたが、不自由なく過ごせました！

水出しコーヒーがおいしい